Job Summary:Job SummaryMerchandise Specialists are directly supervised by the venue’s Merchandise Manager. They are scheduled on a show-by-show basis based on skills, availability, and rotation. They arrive at a concert venue on show day and support general operations, including merchandise inventory, distribution, and visual display. Specialists will fulfill customer orders quickly and carefully, as well as performing secondary tasks as prescribed by the Merchandise Manager. After the show, specialists reassemble the remaining merchandise, support over-all reconciliation, and perform reset duties for the stand locations.Detailed Duties & Responsibilities· Assemble temporary locations as needed to support show operations· Clean merchandise sales locations as needed to ensure a positive experience for the customers· Assist in transport and organization of merchandise inventory as part of initial receipt of goods· Participate in inventory count-in and count-out procedures· Create visually appealing displays and price items correctly· Complete sales transactions for each customer accurately and completely· Consolidate inventory from stand location into a single inventory for reconciliation, by style and size· Assist in transport and load-out of reconciled inventory as part of operational close-out· Clean stands at the completion of the evening, removing any trash or other unneeded items after the show· Organize stand equipment and supplies for use at the next show· Support successful sales operations at each event· Contribute to a positive work environment· Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations· Follow instructions given by their supervisor, the venue’s Merchandise Manager, for any other work required to complete show close-outPolicies Impacting Merchandise Specialists· Merchandise Specialists are expected to arrive on-time, as scheduled by the Merchandise Manager. If a Specialist cannot arrive at the assigned time, it is their responsibility to contact the Manager and provide revised availability. The Manager then has the right to revise arrival time or cancel the assigned shift based on Specialist availability.· Specialists are scheduled on an event-to-event basis, depending upon their availability, skill-set, and overall need of the show’s merchandise operation. Live Nation does not employ a system of seniority to schedule Merchandise Specialists. If available staff exceed the needs of aparticular show, Merchandise Managers will strive to ensure Specialists are provided with the opportunity to work shows on a rotational basis.· Specialists are required to behave in a polite, professional, respectful manner while on venue grounds. Violations of this bedrock standard will be addressed seriously, using Live Nation disciplinary policies as needed to ensure a safe and comfortable workplace.· Firearms and other weapons are not allowed on venue property unless specifically approved by Venue Management.Job Requirements· Must be able to available for the entire concert day, with shifts as long as 15 hours (with breaks)· Must be able to stand for long periods of time· Must be able to lift up to a 50 pound box· Must be able to work in outdoor environments in extreme temperatures· Must have a working understanding of touch-screen based systems· Must be of legal working age in the stateCompany Standards· Live Nation is an equal opportunity employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. We believe our creativity and productivity are best when we bring together people of all backgrounds and ethnicities. Therefore, Live Nation strongly encourages men and women of all races and backgrounds to apply for positions for which they are qualified.· It is Live Nation’s policy to provide you with a workplace free of unlawful discrimination and harassment, to provide for the prompt and thorough investigation of discrimination and harassment complaints and to provide a process for eliminating any such abuse.· It is Live Nation’s policy to provide you with a workplace free of unlawful discrimination and harassment, to provide for the prompt and thorough investigation of discrimination and harassment complaints and to provide a process for eliminating any such abuse. Unlawful discrimination or harassment of employees or independent contractors or other workers at our offices or venues in any form is unacceptable conduct and will not be tolerated.· Employment at Live Nation is employment at-will. Employment at-will means that the employment relationship may be terminated at the will of either the employer or the employee.
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