Job Summary:WHO ARE YOU?Do you enjoy dance music? Do you excel at event operations? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a strong background in operations management. Is this you? Read on… WHO ARE WE?Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.THE ROLEInsomniac is currently seeking an enthusiastic and experienced Operations Manager with a focus on back of house (BOH) operations, as well as general operational department contributions. This person is detail oriented and experienced in managing multiple departments within the operations of the back of house areas of Insomniac concerts. They can pre plan and execute upon a plan in a way that is the most effective for Insomniac’s festival model. Additionally, there will be oversight of department projects that continue to establish consistencies and efficiencies for the entire Operations team. This position will report to the Director of Operations. This is not a remote position.RESPONSIBILITIESEVENT PLANNING BOHOversee all departmental planning and execution of back of house operationsWork directly with the Festival Promoter and Producer to adjust as necessary to meet all goalsBuild radio channel matrix, communicate equipment order quantities, schedule radio pick-up hours, and work with radio vendor to execute equipment requirements on-sitePartner with Site Production to ensure all departments have enough workspace on-siteOversee all load-in and/or truck stop operations, which entails hiring a Gate Guard or Truck Stop Manager, creating a load-in operations plan, and making sure all load-in materials are in place to carry out proper proceduresForecast staff catering needs, bid and employ staff catering vendors, produce accurate meal projections, and collaborate with the vendor(s) to construct dining operationsBuild a staff advancing plan & timeline in collaboration with the Site Director, and lead the advancing team to execute and advance needs with all Insomniac staff and vendorsWork with our travel agency to ensure adequate, cost-efficient travel accommodations for all staff, and assess hotel requests to ensure adherence to Insomniac’s travel policiesCreate the staff guide and ensure it is distributed to all departments on site per showEnsure OSHA-certified PPE is readily available to staff on-siteOn-site festival responsibilities will be to manage the production and operations runner, be an information hub for all staff and vendors, and work with Producer to coordinate daily production meetings and help track timeline progressAssist other departments on site as neededBUDGETING AND REPORTINGThis department has the responsibility to look after the budget and operations of: credentials, catering, radios, travel & hotels, office assignments, artist dressing rooms, artist hospitality, artist lounge, artist relations, and artist transportationThe departmental forecast will be the responsibility of this manager with the ultimate goal of finishing out a show under budget or meeting budgetCREDENTIALS & GUEST LISTSManage festival guest list requests and operations, and audit allocationsWork closely with the Procurement Manager to bid BOH assets & operationsOversee the creation, order, and distribution of all credential assetsDesign festival credential plan and asset order timeline with Front of House Manager, and facilitate a festival access control plan by creating credential boards with the support of the Security DirectorEstimate staff and artist parking capacities, and communicate needs to Front of House Manager to acquire sufficient parking lot spaceForecast, compile, and manage all credential, catering, and radio requests for each assigned showOversee and help facilitate our staff, guest list, artist, and media check-in locations by making sure the hours of operations are efficient, the proper credentials are sufficiently ordered, and the check-in managers have properly staffed each check-in locationBuild out credential check-in system, and train credentials staff to use system, manage uploads, and audit requestsImplement advanced database experience, preferably with Lennd or relevant comparable softwareARTIST RELATIONS & LOGISTICSManage and work with Artist Relations, Hospitality, Transportation, and Dressing Room team leads to ensure successful operationReview artist hospitality rider requests, and ensure costs are aligned with the show budgetFulfill artist dressing room needs by ordering adequate infrastructure to accommodate artist requirements, and hiring an artist decor team to maintain the Insomniac and/or Festival brand aestheticManage an artist lounge team, help curate activations and vendors that align with the festival brand, and establish an experiential artist spaceCollaborate with Front of House Manager and Artist Transportation Manager to implement an Artist Transportation traffic routeGENERAL OPERATIONSExpand team efficiencies that will extend throughout the entire Operations team (BOH & FOH), and ultimately cross-departments for enhanced workflow. Generate and foster contractor and vendor partnerships that strengthen the consistency of department dynamics across multi-events.Create and lead database initiatives to maximize advance process workflow for the entire company.Swiss-army adaptability for both BOH and FOH on-site operations; supporting Director of Operations and Producer(s) on special projects as assigned and needed. Some frequent travel will be required (economy)QUALIFICATIONS6+ years of experience in event and festival coordination, planning and execution8 years of people and team management experienceAbility to effectively manage groups of staffProficient in budgeting, reconciling and analyzing spreadsheetsAdvanced database experience required, preferably with Lennd or relevant comparable softwareMust be motivated with an “Everything is possible” attitudeMust be an active problem solver, instilled with a sense of urgency for projects large and smallWORK ENVIRONMENTMust be able to tolerate loud noise levels & busy environmentsMay work in drastic temperature climates working on site at our eventsMust be able to lift up to 75 pounds occasionallyMust be willing to travel to work during evening, holiday and weekend hours, as required, to meet deadlinesMust be comfortable with extended periods of working on-site for events away from home during Load In, Event, Load OutApplicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.EQUAL EMPLOYMENT OPPORTUNITY Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.Hiring Salary Range: $65,000.00 - $90,000.00 USDPlease note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
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