Job Summary:Job Summary:Who are we?Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 465 million tickets sold and more than 12,500 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 25,500 shows annually for nearly 3,300 artists in 37 countries. Artist Nation Management is one of the world’s leading artist management companies, representing more than 350 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 900 brands enabling advertisers to tap into the over 63 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com.HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation.Who are you?Passionate and motivated. Driven, with an entrepreneurial spirit. A leader who is resourceful, innovative, forward thinking and committed. Passionate about music and providing an excellent and memorable experience for all fans. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! The Role:As the Night of Show Upsell Supervisor you are a leader in the venue, committed to providing the highest level of guests experience. Someone who is unstoppable in providing the ultimate guest experience. As the Night of Show Upsell Supervisor you are not only tasked with ensuring an amplified guest experience, but you are active in driving sales and creating new team programs with you Upsell team. This role is one of customer acquisition and customer retention, measured by revenue generation and team productivity and effectiveness. Responsibilities:Manage Hourly Team MembersWork with senior management team on disciplinary and performance issuesManage inventory with Ancillary Manager or General Manager and with them create the team’s nightly, weekly, monthly sales goalsBuild relationships and data with the venue’s members and VIP clients and have the ability to anticipate their needsUpsell available premium inventory to concert attendeesEnsuring compliance with Workplace StandardsMaintain constant communication with staff and guests to ensure that they receive highly personalized serviceFloor Management Set up and FunctionsQualifications:Excellent communication and interpersonal skillsWell spoken and personableAbility to problem solve, multi task and well organizedA people person. Fearless and excited to lead a teamAbility to take charge, think outside the box and come up with creative solutionsArticulate vocabulary with the ability to adapt and socialize with current audienceExemplary and professional grooming standardsAbility to anticipate guests’ needsEnhance RevenueParticipates in developing long and short term plans for revenue growth Generate/Enhance Revenue and VIP countsExecute nightly sales campaigns that increase incremental salesOversee the nightly show experience host to ensure financial goals are metVibe, Atmosphere and Maintenance within the venueCreates and maintains an environment of high energy vibe that fits within Live Nation standardsEnsures atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décorMaintains Cleanliness standards at its highestEssential Personal & Interpersonal SkillsCapable of maintaining a positive attitude·Maintains objective view in all circumstances·Listens empathically to Management and Team Members·Maintains organization and focus·Takes creative risks to enhance revenue·Behaves professionally to maintain/enhance a positive image·Thinks creatively to produce new possibilities in all areas of operations·Ability to alleviate volatile situations·Shows respect by considering the rights and dignity of others rather than just self ·Communicates assertively in a non-aggressive, candid manner·Maintains personal integrity by abiding by and supporting the Mission and Values of the company MINIMUM QUALIFICATIONS:1. WORKING KNOWLEDGE OF: Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends ENTRY LEVEL KNOWLEDGE OF: Legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions INTERPERSONAL SKILLS: Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity4. ABILITY TO: Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner5. SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.) High School diploma required, College preferred, 2-3 years experience in up-scale service and/or in a live music club or nightlife industry with high level customer service6. AVAILABILITY : This position will require frequent night, weekend, and holiday work----------The expected compensation for this position in California is:$16.00 USD - $20.00 Hourly**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
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