Job Summary:Who we are.We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Why you should work with us.Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.See what it’s like working at Ticketmaster. The role:The Ticket Manager directs and oversees the internal control of daily operations of the ticketing for various events on behalf of Ticketmaster. The Ticket Manager also works on-site at the venues, based on the event date. This role is highly visible; the Ticketing Manager interacts with sponsors, vendors and clients – internally within Ticketmaster and externally with venues & promoters.What the job is:Foster and maintain strong working relationship with artist management & the non Ticketmaster venues the tour is playing inTrain all venue staff where specific artists are playing.Assure best practices are being maintainedWork with key clients and Ticketmaster personnel to set up events, manage inventory, maintain seating manifests, maintain financial records, and manage the preparation, presentation, and settlement of all event box office statementsAdvise and assist with the implementation, reporting, and generating of event reports using the TM systemWork closely with internal Ticketmaster departments such as Marketing, Accounting, Ticket Centers, Customer Service and the Event Management teamsDevelop and maintain documentation and training material on Box Office policies and proceduresDemonstrate excellent customer service skills, respond promptly to customer inquiries and requests, and train all Box Office personnel in customer service standardsAssure the onsales occur without challengesOther duties and special projects as assignedWhat a qualified candidate should possess:Ability to travel 30% of the time5+ years Ticketing experience is required3+ years management experience strongly preferredKnowledge of the Ticketmaster Host, TMOne, AccessManager and Presence systems is preferredCash handling experienceExperience in scheduling staff membersMust be able to work well independently and to manage, train, and motivate othersMust be comfortable working in a satellite office environmentExcellent verbal and written communication and documentation skills requiredMust be able to successfully handle multiple priorities in sometimes high stress situationsPosition requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environmentCandidate must also have the ability to work with the public and possess conflict resolution skills Proficiency with Microsoft Office including Word, Excel, Outlook, PowerPoint and other Windows applications requiredEqual Employment OpportunityTicketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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