Venue IT Support

Job Summary:Who are we?Live Nation Entertainment is the world’s leading live entertainment andeCommerce company, comprised of four market leaders: Ticketmaster.com,Live Nation Concerts, Front Line Management Group and Live NationNetwork. Ticketmaster.com is the global event ticketing leader and one of theworld’s top five eCommerce sites, with over 120 million monthly unique visitorsbuying over 480 million tickets. Live Nation produces over 28,000 eventsannually for more than 3,200 artists globally. Front Line is the world’s top artistmanagement company, representing over 500 artists. These businesses powerLive Nation Network, the leading provider of entertainment marketingsolutions, enabling over 900 advertisers to tap into the 200 million consumersLive Nation delivers annually through its live event and digital platforms. Foradditional information, visit www.livenation.com/investors. Who are you?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful,innovative, forward thinking and committed. At Live Nation Entertainment, ourpeople embrace these qualities, so if this sounds like you then please read on! The Role:The Concerts Technology team is looking for highly motivated, passionate, andenthusiastic individuals who are interested in providing on-site IT support atLive Nation events and venues across the country. As a Venue IT SupportRepresentative, you can expect to gain real-world experience and an intimateunderstanding of IT service delivery concepts as you learn valuable operationaland procedural skills and develop your troubleshooting abilities in anexciting/dynamic industry. Responsibilities:As a Venue IT Support Representative, the successful candidate will• Provide onsite IT troubleshooting assistance as needed to venueadministrative, operations and production staff.• Identify, track and help to resolve persistent issues, and ensure venuetechnology problems, issues, or needs are reported to appropriate remotesupport or service delivery teams, following established escalationprocedures.• Act as an onsite liaison with remote IT support teams troubleshootingreported issues with venue technology• Be the onsite contact and provide guided access for visiting IT service orsupport providers• Provide onsite assistance to tour production by helping to establish artistInternet connectivity or otherwise fulfill the terms of artist/tour IT ridersprior to and on “day of show.”• Provide proactive “day of show” IT event support by ensuring there are nooutstanding IT hardware/software issues with point of sale or accesscontrol technologies prior to gates opening for fans.• Assist with deployment, inventory management, and maintenance ofonsite IT equipment including POS terminals.• Develop, demonstrate and leverage a comprehensive understanding ofvenue network connectivity and deployed technologies.• Participate as needed with seasonal IT preparation and validation, as wellas shutdown and winterization.• Assist with the extension of existing venue IT infrastructure orimplementation of new infrastructure to support special events such asfestivals or private events. Requirements:• Experience with and in-depth knowledge of Apple iOS, MS Windows, andnetwork technologies is preferred• Strong communication skills (oral and written) paired with a professionalcommunication style• Self-motivated, capable of independent reasoning and troubleshooting• Highly organized and strong attention to detail• Must be a reliable and dependable team player with ability to workindependently and under little supervision• Must be able to adapt to a constantly changing and at times stressful workenvironment• Must possess a valid driver’s license, access to a reliable vehicle, and a cleandriving record• This position requires flexibility with scheduling; including the ability toaccommodate evening and weekend on-call shifts, holidays, as well asextended hours for events and summer festivals. Availability to consistentlyprovide event support is a requirement of this role.• (Note: Shifts may change to meet business needs). If the above description sounds like you and fits your background, apply onlineat http://www.livenation.com/careers/index.html to join the Live NationEntertainment team today!Applicants for employment in the U.S. must possess work authorization whichdoes not require sponsorship by the employer for a visa. EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity forall applicants regardless of race, color, religion, sex, gender identity, pregnancy,national origin, ancestry, citizenship, age, marital status, physical disability,mental disability, medical condition, sexual orientation, genetic information, orany other characteristic protected by state or federal law. HIRING PRACTICESThe preceding job description has been designed to indicate the general natureand level of work performed by employees within this classification. It is notdesigned to contain or be interpreted as a comprehensive inventory of allduties, responsibilities, and qualifications required of employees assigned tothis job.Live Nation Entertainment recruitment policies are designed to place the mosthighly qualified persons available in a timely and efficient manner. Live NationEntertainment may pursue all avenues available, including promotion fromwithin, employee referrals, outside advertising, employment agencies, Internetrecruiting, job fairs, college recruiting and search firms