Job Summary:Who are we?Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Artist Nation and Live Nation Media & Sponsorship. Ticketmaster is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. Artist Nation is the world’s top artist management company, representing over 250 artists. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.Who are you?Passionate, motivated, and driven with an entrepreneurial spirit and can-do attitude. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!The Team:The Cyber Defense and Incident Response team operates within the Corporate Information Security and Privacy Organization and are a critical function within Live Nation Entertainment. We specialize in detecting and responding to adverse events within our global network and provide snap response times to mitigate the impact of potential threats.The Role:As the Major Incident Manager of the Incident Response Team, you must have knowledge across multiple IT and Information Security concepts to respond to cyber security threats swiftly and succinctly across our global environment. You will be in command of multiple major incidents, coordinating and leading the necessary people and technologies through the incident lifecycle. You are results-oriented and can work with a high degree of resilience, integrity, responsibility, attention to detail and execution. You are confident and manage ambiguity well, and are comfortable when handling demanding, high-visibility incidents. You will also be in charge of communicating during and after the incident, conveying clear, concise messages to technical and non-technical stakeholders in accordance with the communication strategy. You have a keen ability to anticipate obstacles and questions, aiming to posture the Incident Response team proactively where possible and you will have the agility to maneuver within the complexities associated with Live Nation Entertainment’s global reach as it relates regulations, policies and procedures. Additionally, you will have an exceptional ability to build trusted-working relationships between cross-functional teams and vendors, seeking to continuously improve the shared processes and feedback received. You will hold a highly influential position, providing skills assessment, training, and performance management of the global incident response analysts. You are eager to lead, fostering a culture of positivity, transparency and continuous improvement. What This Role Wil Do:Act as Major Incident Manager for all Cyber Security related incidents including directing and managing all activities related to the Incident Response Process.Works closely with the Security Assurance, Cyber Threat Intel, and Cyber Defense teams to proactively prepare, detect, and mitigate against cyber threats utilizing industry information security best practices.Accountable for new process documentation, documentation updates, and continuous improvement activities as they relate to the Incident Response and communications processes.Utilize team metrics to drive continuous improvement activities, projects, and team productivity.Collaborate with sister team to streamline processes and provide support to execute Information Security OKRs.Own and manage the Incident Response Team internal action playbooks and knowledgebase, ensuring it is kept up-to-date and relevant to the changing cyber landscapePlan, organize and strategize responses to incidents and obtain useful forensic information from the evidence submitted, taking into consideration the requirements by agency regulations, federal and state laws and company policies as they apply.Drive incidents to resolution while ensuring timely communications in accordance with Communication Strategy.Conduct Lessons Learned briefings and use the findings to update processes, provide reports, close security gaps, and provide handoff tuning and monitoring actions team as appropriate.Manage career development for team members, including training and mentoring, conducting performance reviews and exhibiting behaviors to be modeled by team members.Champion strategic vision and roadmap for future Incident Response and CISP initiatives.Plan and manage projects and delegated tasks as assigned by Leadership.Drive a culture of inclusiveness and team unity to deliver exceptional customer services within the team and to our partner teams.Research and stay current on the latest trends, best practices, and technology developments.Manage and participate in on-call weekly rotations (required)What This Person Will Bring:Understanding of major cyber security incident practices and how to analyze and use data gathered during the investigation to aid in the decision-making processThe ability to translate the technical information into easily interpreted content for non-technical personnelExperienced in managing small- and large-scale incidents that include members from technical, external and executive teamsPractical understanding of incident response and knowing when to apply in-depth investigations and determine what data to collect at the various levelsUnderstanding of digital forensic collectionUnderstanding of network forensic analysis in real-time or historically, to assist with incident scoping of adversary activity and data discovery through packet capturesPractical application of digital forensic investigative processesUnderstand malware identification and analysisRunning containment and remediation playbooksIdentify opportunities to collect additional evidence based on the existing security tools within the network architectureWorking knowledge of security best practices and common threats associated with cloud computingPerform data analysis against large datasets utilizing various techniques to identify correlations across multiple data types including structured and unstructured data to identify adversary activityTrack incidents from beginning to end with clear and well-organized documentation and provide high-level summary analysis to leadership during and after an incident Qualifications:4+ years of Information Technology management experience4+ years of Information Security experience4+ years of Linux/Unix, Mac and Windows system analysis experienceTechnical Cyber Security Certification(s): GCFE, GCFA, GFNA and EnCE - EnCase Certified ExaminerBA/BS in Computer Science, Information Security, or Information Systems or equivalent related work experienceExperience working in an enterprise and management of a wide range of security tools such as IDS/IPS (network and host), advanced anti-malware (network and endpoint), DLP, encryption, anti-virus, firewalls, identity management, NAC, etc.Familiarity with security standards NIST Cyber Security Framework, NIST SP800-61 R2 and ISO/IEC 27035Understanding of security threats, vulnerabilities, and incident responseBasic understanding of electronic discovery and analysis including legal requirementsTechnical knowledge of Windows and Unix/Linux based operating systemsStrong writing and communication skills.Experience communicating and presenting to executives.Strong organizational, multi-tasking, and time-management skillsStrong negotiation, influence, mediation & conflict management skillsTravel is at a minimum, but some domestic and international travel is requiredMust be willing to be available outside of normal operating hours in the event of an incident scenarioMust be willing to work non-traditional hours which may occur over weekends and holidays in support of incidents as neededExceptional ability to remain calm under stressMust be able to pass a criminal background check and a U.S. government security clearance if requestedIdeal Personal Characteristics:Learns quickly and has the ability to adapt to a dynamically changing landscapeStrong sense of integrity, responsibility and holds self and others accountableStrong Emotional Intelligence with the ability to maintain self- composure during times of high stressHighly meticulous with exceptional attention to detailAnalytical and strategic mindset to overcome obstacles and solve complex problemsHave a global mind-set for working with different cultures and backgrounds and the ability to advocate for collaborative, mutually-beneficial solutions that support the businessStrong organizational skills with the ability to complete tasks assigned in a timely mannerAbility to develop team projects and execute strategic initiatives to completionEmbraces two-way mentorship, knowledge sharing and teaming skillsExcellent English written and verbal communication skills, additional languages are a plusExcellent customer service skills requiredFlexible and responsive to changing situationsSelf-driven, self-disciplined to perform tasks and complete projects with little to no supervision with a high sense of dutyBENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert ticketsWEALTH: 401(k) program with company match, Stock ProgramFAMILY: New parent programs & support including caregiver leave and childcare cash, infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkLive Nation’s policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobLive Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.New York Hiring Range*: $126,400 - $158,000**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York or perform the position from New York City. Similar positions located outside of New York will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NY Law, a potential new employee’s salary history will not be used in compensation decisions.#LI-EF1----------The expected compensation for this position in California is:$126,000.00 USD - $158,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
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