Job Summary:Who are we?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 900 brands with the 86 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.comJOB SUMMARY:Budweiser Stage is seeking a full-time Guest Services Supervisor. The Guest Services Supervisor is responsible for supervising and coordinating activities of the Guest Services team within the venue. Duties may also include additional functions under the direction of the Event Staff Manager and/or Experience Manager.WHAT YOU WILL DO:Direct and supervise Guest Services staff and other employees performing similar services as directed.Provide exceptional guest service by greeting and assisting guests and responding to guest inquiries and complaints.On an ongoing basis, lead and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.Assist with managing breaks.Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.Oversee productivity and work assignments of the guest services staff and communicate with the designated Manager any challenges and status of all assignments prior to the conclusion of the shift.Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Partner with fellow crew members at the end of show to close the venue- this may include participation in our post-show pick, picking up and properly storing event equipment such as lawn chairs, POS systems, and sales inventory Etc.Assign and schedule team members to specific duties.Other tasks as assigned by the venue management team.SKILLS & REQUIREMENTS: At least 2 years in guest services, customer service and/or communicationsCreative thinker and problem solverExcellent verbal, written and interpersonal communication skillsAcute sense of judgment, tact, and empathyA strong sense of teamwork and ability to execute programsPosition requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sittingWe thank all applicants for their interest, however, only those chosen for an interview will be contacted.Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.Physical Requirements/Work Environment Stationary position for extended periods of time at a computer station or work desk; movement throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; ability to operate computers and office equipment for up to 8 hours each day; move up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.Employment Equity Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.
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