Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenation.com/investors.WHO ARE YOU?Organized, passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. Do you excel in fast paced environments? At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLEReporting to the Director, Employee Ticketing you will provide support to Employee Ticketing Department with day-to-day needs for operating the company's internal employee ticketing process and ticket distribution. Assist with fulfilling free ticket requests for LNE Global Employees. The ideal candidate will have experience in various ticketing software and guest relations. Cultivates relationships with box offices teams and with employees. WHAT THE ROLE WILL DO Supports the Ticket Concierge program by receiving, recording and inputting information into the employee ticketing site and assists with internal employee sweepstakes and/or internal ticket offers.Manages the internal employee ticketing distribution prior to each showCommands full understanding of employee ticketing policiesAssist in managing the Ticket Concierge inbox as a "customer service" liaison for the system (receives and answers questions about ticketing policies)Monitors technical issues relating to website data feed, website content and ticket transactionsFacilitates ticket delivery of tickets by notifying purchasers and keeping track of inventory for internal ordersCoordinate free unsold last-minute tickets by writing and editing copy to local area employees and compile daily will call list to send to box office teams.Be available by phone/email to handle last minute box office “emergencies”Assist with International Ticket request and confirmationsKeep current with all ticketing trends and Live Nation artist toursAny additional duties as assigned by leadershipProvide info on policies, answer questions, escalate concerns/problems, record complaints/issuesEnsure that confirmed tickets are delivered to employees successfully 100% of the timeWHAT THIS PERSON WILL BRING: Bachelor's degree from four-year College or University2-3 years related entertainment or venue experience or equivalent combination of education and experienceProficient in Microsoft Office products (Excel, Outlook, Word, Slack) requiredExperience with Ticketmaster and Box office or Ticketing systems (TM, AXS, Evenko) preferredAbility to manage multiple tasks; excellent time and project management skills; demonstrated planning and organizing skillsAbility to accurately maintain checklists, databases and other documents ensuring quality assurance requirements are metSkills to communicate respectfully with diplomacy across all levels of business is essentialGood judgment - knows how to discern between urgent problems and issues that can wait and how to follow through with appropriate action in a timely manner; ability to discretely handle confidential informationAbility to work within a team and willing to go the extra mile for a team memberGreat interpersonal and communications skills - will need to frequently communicate with other function groupsKnowledge about and passion for venues and live music is helpfulCreative problem solver - Capacity to identify potential problems and identify solutions. Appropriately seeking information from higher source when requiredAblity to deliver high quality work on time and on taskAbility to be detail-oriented and deliberateAbility to represent information and data accurately and completelyExcellent time management skillsQuick learner with a knack to retain important information such as names, dates, or ongoing priorities for quick recall and contextDetail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines in multiple time zonesBENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert ticketsWEALTH: 401(k) program with company match, Stock ProgramFAMILY: New parent programs & support including caregiver leave and childcare cash, infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkLive Nation’s policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobLive Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.#LI-CB1#LI-HybridLosAngeles, CA#LI-RemoteLos Angeles,CA----------The expected compensation for this position in California is:$21.16 USD - $26.45 Hourly**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
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