Backstage Experience Coordinator

Job Summary:Live Nation is seeking a Backstage Experience Coordinator for the [INSERT VENUE NAME]. Theposition will directly report to the venue General Manger. The Backstage Experience Coordinator(BEC) will be responsible for administering various Live Nation and venue designed programs tosupport local production & touring personnel. The Backstage Experience Coordinator willmaintain back of house expectations & backstage division-wide goals while ensuring that ourArtist Commitment is met or exceeded. This role will act as a hospitality-focused positionensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourlyposition. Scheduled hours will vary depending on business needs and may be scheduled up to 40hours per week or more during peak season.WHAT THIS ROLE WILL DO• In partnership with the venue General Manager, the Backstage Experience Coordinator isresponsible for administering various Live Nation and venue designed programs tosupport local production & touring personnel.• The Backstage Experience Coordinator will maintain back of house hospitalityexpectations & backstage division-wide goals.• The Backstage Experience Coordinator will meet & greet the tours upon arrival to thevenue and be available to assign dressing rooms and is the point of contact for allhospitality needs.• Where possible- wash, dry and fold all tour laundry as well as hand and bath towels. TheBackstage Experience Coordinator will check dressing rooms periodically through the dayto tidy up and collect any towels to be washed.• Partner with local backstage catering to ensure the Artists rider requirements are metand the culinary experience exceeds the artist’s and touring personnel’s expectations.• Show CARE by participating in the venue’s sustainability program which could includeimplementing programs that conserve resources/prevent waste such as sorting wasteand collecting recycling and educating the bands about our efforts.• Will be the backstage brand ambassador and the face of the service culture program.• Responsible for completing the Post Event Service Recap and analyze other venue servicereports to create action plans for service improvements in partnership with the ArtistServices team & Venue GM.• Research best practices and collaborate with the Artist Services team & Venue GM todevelop venue opportunities to increase engagement, increase Artist/Crew satisfaction.• Work with Production Managers & Catering Teams to help facilitate advances.• Pre and post show walk through with checklist to make ready all backstage Artist &Touring crew areas and notate any damage to be repairs.• Oversee all dressing room and bus stock, including after-show meal coordination.• In coordination with the General and Production Managers, co-manage any applicablebackstage program budget and process vendor invoices.• Will act as the lead in maintaining metrics and sharing information with the ArtistServices Team, tracking historic data on Tours & details regarding Artist choices/favoritesand manage the backstage tour personnel survey and competition rate for your venue.• Partner with the venue’s Production Manager, Artist Services team and LN Tour rep tocreate memorable, hospitality-minded moments at every show, including but not limitedto birthdays and special celebrations.WHAT THIS PERSON WILL BRING• Must be able to maintain composure around high profile artists/guests and work in anoften hectic and loud environment.• Must have strong organizational, time management and multi-tasking skills.• Proficient computer skills required including the ability to use the Microsoft Office Suite(Word, Excel, Outlook, PowerPoint).• Possess a positive outlook, strong communication skills and the ability to engage others.• Must possess strong problem-solving skills and demonstrated experience finding creativesolutions.• 1 years' plus of backstage/production/hospitality experience.• 2-3 years’ plus of work experience in a comparable role.• 1-2 years’ plus of leadership experience.• Has a natural interest in helping others and a heart for service.• Position requires constant physical activity such as walking, climbing stairs, lifting andcarrying equipment.• Must be able to lift 30 lbs. using proper lifting techniques.• Bachelor's degree in Hospitality, Communications, Marketing, Business, HumanResources, or something comparable preferred.• Public speaking or meeting facilitation skills is a plus