Job Summary:The upsell team is a fun and unique position inside our venue. As a member of this team, you will be responsible for communicating to our guests about additional amenities that the venue has to offer, such as VIP Seating and VIP Lounge access. This team will work closely with the Operations Manager and Box Office Manager to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team. Job Functions: Greet all guests and assist in answering any questions they may have about the venue Sell all the various upsells offered at each event including VIP Seating and VIP Lounge Access Communicate daily concert promotions, upgrades, future ticket deals to guests Assist Operations Manager in setting up and breaking down chairs, signs, and tables as needed Examine tickets or passes pre-purchased to determine authenticity, using criteria such as color or date issued Maintain order and ensure adherence to safety rules Handle credit card transactions according to Live Nation's audit guidelines Balance out at the end of each shift with a supervisor Qualifications: Required Must be at least 18 years of age Excellent verbal, written and interpersonal communication skills Familiar with iPhone and iPad technology Ability to work weekdays, weekends and holidays, including late evenings Preferred Point of sales experience Customer service experience Physical Demands/Working Environment: Working environment is fast-paced, often loud and stressful Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs. using proper lifting techniques Company Standards Live Nation is an equal opportunity employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. We believe our creativity and productivity are best when we bring together people of all backgrounds and ethnicities. Therefore, Live Nation strongly encourages men and women of all races and backgrounds to apply for positions for which they are qualified. It is Live Nation’s policy to provide you with a workplace free of unlawful discrimination and harassment, to provide for the prompt and thorough investigation of discrimination and harassment complaints and to provide a process for eliminating any such abuse. It is Live Nation’s policy to provide you with a workplace free of unlawful discrimination and harassment, to provide for the prompt and thorough investigation of discrimination and harassment complaints and to provide a process for eliminating any such abuse. Unlawful discrimination or harassment of employees or independent contractors or other workers at our offices or venues in any form is unacceptable conduct and will not be tolerated. Employment at Live Nation is employment at-will. Employment at-will means that the employment relationship may be terminated at the will of either the employer or the employee.
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