Job Summary:Tour Operations Project Manager – Marketplace Support: MexicoLocation: United StatesDivision: Marketplace SupportContract Terms: Full Time exemptTHE TEAMMarketPlace Support is positioned at the intersection of Product, Technology, and the Fan. Our team’s purpose is to provide the best possible fan experience by aligning the efforts made by MarketPlace and Enterprise teams to the needs of our Artist and Venue clients that delivers the premium fan experience.THE JOBThe Tour Project Manager will crossover both core functions of Marketplace Support duties for tour support. This includes traditional Operations Project Manager duties such as securing and vetting tour schedules for the market, manage event requirements, providing strategic and tactical advice for flawless execution of offers. You will be working closely with local field staff in providing specific direction in builds and qa, as well as being a liaison with promoters/packagers and TMMusic.Additionally, this role will carry some of the traditional Analyst duties specific to onsale management as it relates to onsale “Smart Queue” operations. This includes building and managing queues at every level across the spectrum of onsales for this market; outflow management, real-time messaging, dashboard monitoring, to name a few. BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkWHAT YOU WILL BE DOINGResponsible for all aspects of operational execution and liaise between the TMMusic team, Segment leaders, Field, and additional stakeholders: including scope of definition, work breakdown, status reporting, scheduling and timelines, quality, and resource commitments for projects.Lead and maintain the day-to-day flow of information on tasks in production for each phase of the tour. Communicate between all key stakeholders on status of projects and continually assess the working timeline for potential issues and advise.Define support for TM local markets, channel support groups, and other internal TM departments related to general Event Management questions, support and diagnostics for standard events and advanced products.Work with internal TM development teams related to consulting and test events required for new product & tm.com releases and feasibility.Partner with CDDs, Client Support Directors, CSM/ESMs, and field reps to facilitate new product integration & Best Practices into daily Event Management workflow.Assist with QA of VR tool applications related to Event Programming.Manage and regulate Smart Queue settings and performance to ensure a smooth and effective onsale experience.Create and manage password campaigns.Build and support TMMusic upsell events.Define new tools and enhancements within multi-channel tool set.Assess and determine escalation paths and resources to address issues as they arise.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Extensive experience with Ticketmaster platforms.Proven problem-solving skills.Event Configuration knowledge extends to host & online databases, including all current event editing and tour management applications including, but not limited to, EPro, EMT, TM1 EventQA Tool, TourTool with a focus on:VIP TicketingComplex Mask structureClient PresalesMembership Bundles / UpsellPassword ServerPlatinum TicketsSeries EventsDynamic PricingInventory ControlTM1 (reporting)Bilingual in Spanish and English.Ability and willingness to travel to Mexico on a recurring basis.YOU (BEHAVIOURAL SKILLS)Demonstrated ability to think outside the box and generate creative solutions.Must be able to have topic related discussions with each of the groups you work with, understanding the results of those conversations.Excellent verbal and written communication skills with exceptional attention to detailsFlexibility that allows effective teamwork with people at all levels of the organizationAbility to negotiate for competing resources and to generate consensus among multiple priorities.Can work independently while working collaboratively.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.----------The expected compensation for this position in California is:$64,480.00 USD - $70,000.00 USDThe expected compensation for this position in Colorado is:$50,000.00 USD - $70,000.00 USDThe expected compensation for this position in Washington is:$65,478.40 USD - $70,000.00 USD** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law, the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, and the Washington Equal Pay and Opportunities Act. It is estimated based upon what a successful California or Colorado applicant or an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in California, Colorado, or Washington or perform the position from California, Colorado, or Washington. Similar positions located outside of California, Colorado, or Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California, the CO EPEWA, and Washington Laws, a potential new employee’s salary history will not be used in compensation decisions.
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