Job Summary:Job Summary:Recruits, interviews, selects, trains, supervises, counsels and disciplines VIP Premium Services Team to ensure maximum guest satisfaction.Manage the VIP Club, be point of contact for vendors, entertainment, etc.Organizes and conducts meetings and communicates pertinent information to staff.Schedules and directs a department of 10-15 to assigned tasks and positions during an event.Interacts positively with customers to maintain customer loyalty.Moves throughout the Premium Seating locations and interacts with guests to provide information and respond to inquiries about products and services and obtain details about complaints.Prior to the start of any event, review of box seat inventory and updating sold map.Assist in set-up and organization and cleaning of box seating, VIP Club, VIP entrance, upgrade table and check-in locations.Oversee VIP program operations during all events to ensure high customer service levels are maintainedDirecting VIP hosts to greet box seat guests after arrival and following up throughout the evening.Elevating the client experienceAssist VIP service team, as needed, with closing of open tabs at night endAssist Security with challenging VIP clients and tablesAssist venue with clearing guestsOversees planning and communication of tour VIP eventsResponsible for communications with tour VIP personnel leading up to the eventResponsible for creating invoices and ensuring payment from the tour VIP representativeCommunicates pertinent information related to tour VIP events with venue managers and staffWork collaboratively with other departments to maximize operational efficiency while delivering a once in a lifetime experience to all current and future client-based fans. Help establish best practices and opportunity to grow this new position.Accomplish additional tasks as assigned by management.
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