Lead Product Designer

Job SummaryJOB DESCRIPTION Location: New York, USADivision: TicketmasterContract Terms: Regular/Full-time THE TEAMAs designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight: We improve our clients and on-the-ground teams’ day-to-day with our unique range of ticketing and event management solutions. We help them move through their jobs a bit easier, a bit faster so they can help our fans get closer to their dreams. As a designer at Ticketmaster, what will you create? THE JOB As Lead Product Designer, you will take ownership of a product design stream to provide innovative best-of-breed design solutions for the next generation fan and client products in our Ticketmaster portfolio. You will interface with some of the biggest names in live entertainment and sports and take on the challenge of building world-class white label solutions that can scale to teams and organizations with varying sizes and objectives. You will be accountable for achieving design excellence, ease of use and task success for your product design stream whilst working with other design stream leads and management to ensure an industry-leading overall client and/or fan experience. You will be responsible for managing stakeholder expectations, aligning team objectives to product roadmaps, and developing achievable schedules to ensure strategic goals and timelines are met. You will be capable of solutioning for diverse problem sets, defining new frameworks, independently conducting research and mentoring/developing team members.You will collaborate with clients, fans, and various business stakeholders day-to-day and take ownership of design development from conceptual sketches and research all the way to pixel-perfect final deliverables.  Your portfolio showcases how you’ve driven innovative design solutions for large-scale e-commerce sites, high-traffic portals, or complex software/applications. You have experience with and are comfortable leading conversations with clients, synthesizing their feedback and utilizing it to improve the overall user experience. B2B, SaaS or Rich Internet Application design experience is a plus.BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkWHAT YOU WILL BE DOING Deliver best in class, innovative user experiences for our fans & clients working directly with design leadership, product leads, engineering leads, and various business stakeholders across multiple time zones (mostly EST, GMT, IST)Use core information architecture and design expertise to take product design deliverables through a full project lifecycleInitiate and conduct user/market, usability and competitive design researchIdentify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this visionParticipate in and lead ideation workshops with cross-functional teamsGenerate wireframes, storyboards, prototypes, and/or define the structure for design artefacts to be producedEnsure Ticketmaster’s brand identity is considered and integrated into all features, and ensure the logical user flow is translated into an intuitive and stylish experienceConduct internal QA tests to ensure deliveries meet initial design specificationsWork with the Analytics and product management teams to drive measurable UX decisionsShare ownership with other product design leaders in defining and maintaining the Global Design SystemUnderstand long-term vision and strategic business goals of the departmentKeep skills fresh and be able to share our best practices, technical trends and developments with teamManage, develop, and set goals for globally-distributed team membersWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design, and/or branding An outstanding portfolio with cross-platform product design worksAbility to drive a range of innovative and compositionally strong design solutionsFully conversant in one or more industry software, i.e. Figma, Sketch, Adobe Creative Suite, Zeplin, Axure, InVision, etc.  Experience working with/on pattern libraries/design systemsAbility to think creatively and present concepts clearly to stakeholders and team membersAn understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: HTML / CSS / AJAX / JavaScript / SQLA strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform developmentA fundamental understanding of relationship between good UX, UI design and branding A strong understanding of grid systems and layouts and/or exceptional typography and graphic design desiredYOU (BEHAVIOURAL SKILLS/COMPETENCIES)  Strong analytical and creative problem-solving skillsAttention to detail within a fast-paced environmentAbility to lead and oversee multiple projects simultaneouslyConfident negotiator and presenterExcellent verbal and written communicationCollaborative, positive team playerLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.#LI-HybridThe expected compensation for this position in NYC is:$128,000.00 USD - $160,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee’s salary history will not be used in compensation decisions.