Digital communications executive

Job Summary:Company: Academy Music Group       Location: (London) – office and remote workingReports to: Head of PR and brand communicationsWorking hours: Full-time   Role An essential position, you’ll play a key role in delivering the digital approach and activation of key communication channels, including, but not limited to, our mobile app and in-venue digital display. You will work with the Head of PR and brand communications and the wider structure to support the rollout of the organisation’s digital strategy and vision.Our team You will be contributing to an innovative team to ensure high quality output and service, where collaboration and teamwork is at the heart of everything we do.About you Demonstrable experience in content management systemsExperience in digital communications and change managementExcellent copywriting skills and innovative editorial experienceExperience in a fast-faced, creative environmentAbility to adapt to new programmes and translate information into engaging content  Understanding of analytic metrics and KPIs and sharp reportingBrand management experienceProficient in Microsoft Office Suite, including PowerPointWhat we needDynamic with outstanding attention to detailStrong project management and people skillsA team player and collaborative by natureAccountable and organised with a strong sense of time managementHigh level communication and prioritisation skillsPositive with a proactive, can-do attitudeA proactive and diplomatic approach to problem-solvingUnderstanding of the wider industry landscape, CMS platforms and techniquesAbility to set deadlines, multi-task, and adapt and pivot in a fast-moving environmentFlexibility to work irregular hours (weekends/evenings/public holidays)What you’ll be doing Day-to-day support in digital services, namely the O2 Academy mobile app and internal digital display units in venuesEnsure content is timely, up to date, and accurate Explore and identify new developments and further engagementFacilitate campaigns and additional content as requiredEnsure use of all analytics tools for analysis, reporting and further optimisation Monitor and review feedback to ensure satisfactionCommunicate and prepare plans to maximise engagement and growthImplement  effective processes to ensure smooth and timely delivery of assets to channelsEnsure a consistent high-quality outputImprove channel management and performanceInput and adhere to the correct tone-of-voice and style guide when delivering on-brand content Actively contribute to the Group’s communications and marketing strategy Produce, monitor, measure and report daily/weekly/monthly on all key metrics and performanceWork towards targets and KPIs as directed   Support the wider team with all broader campaign strategies Interface between internal and external teams for regular updatesIntegrate and recommend briefs, UX requirements and functionalityTrain, support and educate team members in system functionality as requiredTroubleshoot and report technical issuesWork with internal and external agencies and development teams as requiredEqual opportunitiesWe are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Our companyAcademy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media, and Artist Nation Management. #AMG #LI-SL1