Job Summary:WHO ARE YOU Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on… WHO ARE WE? Vibee is a global destination experience company, providing exclusive hotel & ticket packages to the best music festivals, concerts and destinations worldwide. We connect global travelers & music fans to curated Vibee destination experiences, as well as events from our exclusive partners like Live Nation, Insomniac Events, C3 and more. This is a unique opportunity to join our team of passionate travel experience creators with Vibee and catch the buzz! THE ROLES & RESPONSIBILITIESGuest Experience DirectorResponsible for advancing and coordinating Vibee Guest Registration + Concierge operation/officeCoordinate Ticketing staff and oversee operation of Hotel Will CallManage Vibee Concierge Staff's hours and responsibilitiesVibee gift bag approval and sourcingManage guest comms (email & Attentive *specialized team member required)Maintain financial detail of the above costsActively reviewing Vibee revenue streamAR Hospitality ManagerResponsible for advancing all hospitality riderEnsure all hospitality needs are met per the advanceManage one runner and one support staff that EM will provideSecondary POC for all talent teams on the groundAR Support Will report directly to our AR Hospitality ManagerWill assist AR Hospitality Manager in organizing and distributing all rider needs throughout the weekendMust be able to be around talent and maintain a professional demeanorProduction Assistant- Assist PM with all on-site needsResponsible for updating all on-site documents with any ROS time changesEnsure Stage Manager has all required stage rider itemsEnsure PM/tech crew are getting meal breaks when requiredStage Manager (Performers)Main POC for performers and their handlersEnsure the safety of performers while they are walking around the siteWalk talent from green room space to the venue they will be performing inEnsure green room has water, snacks, etc by working with our AR Hospitality CoordinatorEnsure all performers are on time for their setsEnsure green room is left cleaned and secured at the end of each dayStage Manager (Talent)Main POC for talent on our HH and Red Tail StagesLiaison between Event Producer, Talent Booker and TalentEnsure all talent is on time for each setLiaison between talent and hotel AV providerBasic DJ Tech knowledge required for troubleshooting when necessarySite Ops Manager- Main POC for creative team for any/all site ops related needsLiaison between creative vendor and Event Producer during the load-in processEnsure all creative pieces are set up safely and securelyOn call to assist with any site ops needs throughout the event weekendHX Support Will report directly to our HX Manager in destinationWill assist during box office hours with all guest questions, needs and/or concernsMust be tech literate as they will be working on an iPad or laptop in our systemsPrevious customer service experience is highly recommendedStaffing/Office ManagerResponsible for all communication with local staff including pre-event, during event and post event. Details for these comms will be provided by Producer/ECWill be the main POC for all local on the ground staffingWill be responsible for the office set up, radio check-in/out, organizing supplies, etc.Responsible for tracking and submitting local labor hours to Producer for paymentHotel ManagerVibee FTE that will manage all hotel contacts and contractsWill be the main POC in destination for any rooming challenges that need to be worked throughWill keep Producer updated on all payments to ensure every partner is paid on timeHotel CoordinatorEnsure all Hotel EDC guest reservation match up with rooming list provided by hotelEnsure all Hotel EDC guest reservation match up with rooming list provided by hotelMain POC between hotel and Event Producer / HX teamAssist guests with any check-in questions and concernsReview all rooming lists prior to check-in dayEvent RunnerRun errands as necessary for event teamMust have their own working vehicleMust keep track of all spending and have receipts for each transactionApplicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.EQUAL EMPLOYMENT OPPORTUNITYInsomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. Hiring Salary Range: $16-25.00 an hourPlease note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
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