Assistant Box Office Manager

Job Summary:Venue: O2 Academy OxfordCompany: Academy Music GroupReports to: Box Office ManagerWorking Hours: Full time, 40 hours per week, one year fixed term contractRoleThe Assistant Box Office Manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.Our TeamOur Assistant Box Office Manager is an integral member of the team at O2 Academy Oxford’s leading live music and club venue, where our shows and events are as diverse as the individuals within it. With a positive and supportive approach, the successful candidate will inspire a dedicated, creative team, drive our core values of excellence and inclusivity, and deliver the very best experiences in live entertainment.About YouCompetencies / Skills / Knowledge / ExperienceExperience in a box office environment within the live entertainment industryKnowledge in using digital ticketing platformsProven track record in customer serviceProficient in Microsoft Office packagesGood communication and diplomacy skillsWhat We NeedClient and customer service experienceEnthusiasm for the live events industryFlexibility to work irregular hours (weekends/evenings/public holidays)Willingness to build positive working relationshipsA proactive organiser with clear attention to detailWhat You’ll Be DoingSupport an efficient and smooth box office serviceDaily liaison with Ticketmaster, ticket agencies and promoter ticketing departmentsHigh quality customer serviceMaintain first-rate relationships with clients, partners and audiencesEnsure accurate and timely sales of all ticketed eventsMonitor ticket allocations to maximise sales through TicketmasterMake sure all paperwork and reporting is completed and professionally retainedSupervise casual box office employees as requiredProactively administer all accessible ticketing requirements and communicationsFinancial reporting and administrationReconciliation and cash managementMaintain ticket stock and Ticketmaster equipmentSupport the Company’s charitable and guest ticketing servicesTroubleshoot and report technical issuesWork collaboratively with the venue team, partners and Company head officePublicly represent the venue and Company in a professional mannerEqual OpportunitiesWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.The CompanyAcademy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management#AMG #LI-SL1