Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management.Ticketmaster is the global event ticketing leader with nearly 465 million tickets sold and more than 12,500 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 25,500 shows annually for nearly 3,300 artists in 37 countries. Artist Nation Management is one of the world’s leading artist management companies, representing more than 350 artists.These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 900 brands enabling advertisers to tap into the over 63 million fans Live Nation Entertainment delivers annually through its live event and digital platforms. For additional information, visit www.livenationentertainment.com.HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE:Responsible for day to day and overall business operations of an assigned venue department.RESPONSIBILITIES:Team Member Recruitment, Training and Development:Recruitment and Training of Department Managers and SupervisorsConducts annual performance appraisals of managers/supervisorsProvides for development of Managers and SupervisorsConducts performance counseling and ensures Discipline/Termination procedures follow all HOB guidelinesEnsures conflict resolution procedures are followedEnsure compliance with HOB Workplace StandardsFacilitate proper inter-departmental communication and organizationAssist and support Team Members in any of their job functions as neededEnsuring Optimal Guest ExperienceMaintains appropriate HOB environmentMaintain all HOB guest service standardsMaintain high level of Guest Relations Enhancing Revenue/ Controlling CostsMaintains HOB systems for all cost controls/inventoriesAssist GM in preparation of annual budget/planning process and Quarterly Operating PlansDevelop strategies to Generate/Enhance RevenueMaintains controllable expenses and establishes effective cost control systemsEnsure Environmental Quality and AmbianceEnsures atmosphere is conducive to a quality experience (lighting, sound, room temperature, cleanliness, light of sight, table maintenance, VIP seating, etc.)Maintains standard operating proceduresEnsures applicable health and safety requirements are met or exceededEssential Personal & Interpersonal SkillsCapable of maintaining a positive attitudeMaintains objective viewing all circumstancesListens empathetically to Management and hourly Team MembersMaintains organization and focusTakes creative risks to enhance revenueBehaves professionally to maintain/enhance positive image of HOBThinks creatively to produce new possibilities in all areas of operationsMaintains and engenders composure to assuage volatile situationsShows respect by considering the rights and dignity of others rather than just selfCommunicates assertively in a non-aggressive, candid mannerMaintains personal integrity by abiding by and supporting the values and principals of the companyCoordinates with marketing, talent and box office departments on special promotions and/or guest listsQUALIFICATIONSMinimum Requirements:(State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or EquivalentHigh school diploma3-5 Years experience in high volume restaurant experienceMinimum of 2 years supervisory experiencePrevious experience with managing purchasing, receiving, & inventoriesPrevious P&L responsibility and knowledge of accounting techniquesPreferred:College DegreeTIPS certified or equivalentResponsible Alcohol Service certificationPHYSICAL DEMANDS/EQUIPMENT REQUIREMENTS:Ability to lift 75lbs for liquor pulls, beer kegs, etc.Environment is often fast paced, loud and stressfulLifting and bendingAble to wear a radio earpiece during the scheduled shiftAbility to stand for prolonged periods of timeIf the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today! Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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