Job SummaryWHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.WHO ARE YOU?A key player in expanding Ticketmaster’s leadership position in ecommerce. We are looking for smart, curious, and motivated individuals to join our growing team as we build the next generation ticket merchandizing platform sitting at the intersection of live events, fan data, digital media, and performance marketing. If you relish a challenge and are solution oriented; if you thrive in a fast-paced, start-up style environment but with the support structure and funding of a large company; if you have a love for live events and technology, we look forward to meeting you. Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOBThe Technical Account Manager will play a critical role in the success of the Ticket Ad Network. This person will be the technical expert and trusted advisor to clients of the Ticket Ad Network, including working with sales, account management, and product teams to ensure the successful delivery and implementation of custom implementation and operational needs, as well as campaign oversight & troubleshooting.WHAT THIS ROLE WILL DOBe the trusted technical partner and solutions consultant for Ticket Ad Network clientsRespond to and troubleshoot any issue with strong internal and external communicationsSupport technical developments, upgrades, and migrations in line with both internal and external business and technical roadmaps in partnership with Product ManagementPartner with Ticketmaster Marketing Services to integrate service of Ticket Ad Network campaigns with larger Ticketmaster Marketing Service programs and standardsMonitor integration quality and performance, and proactively identify issues or defects in implementation for Ticket Ad Network products and capabilitiesUnderstand in-depth how Ticket Ad Network clients are technically implemented and configured to advise how they can improve their implementation to drive additional business valueRelay the impact of system issues or outages to clients and address follow-up communications and project managing technical needs associatedCollaborate with Product and Support teams to create customer-specific rollout plans for product updates and new product releasesWHAT THIS PERSON WILL BRING5+ years of enterprise-level client-facing account management experience3+ years of experience working in the programmatic advertising industry (DSP, Exchange, SSP, Publisher/Network, Ad Server) and/or in ad operations2+ years of experience in technical troubleshooting including intake, issue tracking, and responseDegree in computer science, data science, mathematics, statistics or other related disciplineHave expert knowledge of digital advertising, programmatic ad technology, and ad servingDemonstrated success in working with a cross-functional team including engineers, other product management teams, and sales/client serviceApplicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert ticketsWEALTH: 401(k) program with company match, Stock ProgramFAMILY: New parent programs & support including caregiver leave and baby bonuses, infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkLive Nation’s policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.#LI-RK1The expected compensation for this position in NYC is:$80,000.00 USD - $100,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee’s salary history will not be used in compensation decisions.
View Original Job Posting