Support Specialist

Job Summary:Ticketmaster Resale is looking for a Support Specialist to support our marketplace services ticketing platform. In this role, you will be interacting with our clients daily answering questions and resolving technical issues in order to ensure their continued success. Ticketmaster continues to innovate in the ticketing space and is expanding its footprint. As an active member of our team, your work will have a big impact on the ticketing industry.Who are we?Ticketmaster is the world's leading live event ticketing company selling nearly 455 million tickets each year, supporting over 145,000 events and more than 12,000 clients in 21 countries worldwide.  At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else.  We are innovators that embrace change and work hard to help others succeed.  We believe in open communication and stress accountability, because fans and clients count on us every day.  We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.  Why Ticketmaster?A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career.  Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love.  It truly is a unique and rewarding environment.Ticketmaster Resale, headquartered in suburban Chicago, is one of the largest online resale marketplaces for premium event tickets and a subsidiary of Live Nation Entertainment. We feature a comprehensive online inventory of premium seating to sports, concert and theater events, driving over $1B of transactions. We’re passionate about creating memorable event experiences for all our customers and career building opportunities for our team. At Ticketmaster Resale, we value results. We are looking for top talent with drive and insight, professional curiosity, innovation, creativity and the ability to execute efficiently. If this sounds like you, read on!The Role:Ticketmaster Resale is looking for a Support Specialist to support our marketplace services ticketing platform. In this role, you will be interacting with our clients daily answering questions and resolving technical issues in order to ensure their continued success. Ticketmaster continues to innovate in the ticketing space and is expanding its footprint. As an active member of our team, your work will have a big impact on the ticketing industry. What we are looking for – a passionate, ambitious professional who can:Communicate in a timely, professional and informative manner both internally and externallyDiscern between critical and non-critical issues in order to best serve our clientsTake ownership of client issues from beginning to end by working with teams across the organizationPartner with appropriate teams to communicate ideas and problem solve issuesConsistently stay up to date on the evolving features of the ticketing industryKey Responsibilities:Answer vender inquiries regarding ticket sales, order status, fulfillmentAnswer peer inquiries regarding vender contactCoordinate and fulfill web transactions to ensure prompt and accurate order processingResolve vendor fulfillment problems, investigate delivery/barcode issues, and work with technical team to find resolutionEnsure all electronic delivery orders have been filled and work with vendors to obtain tickets prior to the eventResponsible for thorough and accurate documentation of vender and peer interactionsCommunicate effectively with peers and vendors both verbally and through emailProvide assistance to peers and management on daily tasks, special projects, and resolution of issuesRequirements and Qualifications:2+ years of Customer Service experienceAbility to manage multiple tasks in a fast paced environmentProven problem solving skills with attention to detail and follow-upAbility to respond effectively and quickly to peers and vendor’s needs and issuesPossess excellent organizational skillsStrong communication skills; a team player with excellent interpersonal skillsMust be self-directed and effective working independently, yet equally comfortable contributing in a team environmentAble to adapt to changes in a rapidly evolving industryPossess high competency level in MS Office products and the internetAvailability and willingness to work a flexible schedule, including nights, weekends and holidaysExperience with Sales Force a plusExperience within the ticketing industry a plus