Job SummaryAnalyst – Technology Strategy, Planning & RiskLocation: Remote (east coast preferred)CULTURE We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.THE TEAMIn the Technology Strategy, Planning and Risk team our mission is to optimize our investment, deliver incremental revenue, unlock cost savings and increased flexibility within the department. We analyze tech processes in order to identify inefficiencies and implementing changes. We lead the technology strategy and own related tech driven projects, planning and insight; carrying out in-depth analysis on our divisions to drive commercial value throughout the department, in order to provide recommendations, increased financial understanding, resulting in reducing cost and/or improving efficiency within tech.THE JOBWe are looking for an analyst to play a vital role within this new division in Tech. This role will be responsible for the internal tech performance reporting, ensuring our reporting is relevant and accurate. This includes keeping our division P&Ls up to date and owning the monthly tech reporting including our defined KPIs and OKR. Act as a link between the tech organization and the business by being able to translate any challenges surfaced from the tech divisions into business terms for the wider organization. This also includes guiding the tech teams in financial decisions to optimize our investment within the multiple division categories, drive commercial awareness and provide forecasting throughout the year.We lead the tech budget and strategy cycle and a key responsibility for this role is to drive and lead the capacity planning for tech, ensuring that our teams are deployed and focused on the projects which will drive our business forward. We partner with all the tech divisions to answer key strategic questions with analysis which helps them define their strategy.This role will support efficient investment of tech resources as well as assist with risk analysis. You will partner and collaborate with engineering teams to guide and inspire them to own and deliver the highest commercial value for the business in line with the strategic plan and business goals.This person would also support technology driven projects and tech transformation initiatives that require creative thinking and expertise embedded within the technology organization. Modelling the impact of a variety of new tech initiatives such as optimal hosting alternatives, the impact and benefit a new tech feature development or alternative tech organization structure to enable further flexibility or financial rewards for tech including identifying the risk and capacity impact. This will require a ‘can-do’ attitude with a roll-up-your sleeves approach. You must be able to collaborate and influence a wide range of stakeholders, from senior management down to the individual contributor. You will partner with large cross functional teams and follow the end to end process of tech initiatives. We seek a person who are able to translate the tech priorities into business language and be an excellent communicator between the tech teams and the wider organization. We are not looking for just a numbers person, but a detective who can uncover the root cause of issues, create tech strategies and build models to show the impact. The role will be varied and involve working with a huge range of data sets, as well as building relationships with stakeholders across business units. This is an exciting time to join this new division within tech to drive the way technology deliver to support the businesses strategic goals.BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert ticketsWEALTH: 401(k) program with company match, Stock Program ReimbursementFAMILY: New parent programs & support including caregiver leave and infertility supportCAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS: Volunteer time off, crowdfunding networkWHAT THIS ROLE WILL DOOwn the tech division P&L reporting, create reports, draw insight data and guide tech leads to ensure commercial thinking and investment aligned with our business strategy.Monitors division tracking against budgets and identify ways to meet target through offering constructive opportunities for business/financial improvementsSupport tech divisions in defining the division KPIs and OKRs, tracking the success of their strategies and understand the key drivers of change.Be responsible for the monthly Tech KPI report for our CTO, ensuring the data is relevant, timely and accurate.Manage the tech capacity planning and analysis, working alongside our tech leads and SP&R director. Understand if we have set out to achieve what was planned to and advise on a course of action if not.Support and lead on tech driven projects and/or technology transformation initiatives requiring in-depth analysis. Tech projects such as platfor modernisation strategy, tech resourcing, outsourcing solutions, market tech environment analysis, tech solutions for new market or how to best organize our teams.Play a central role in the annual budget and quarterly tech planning process; create international Tech summaries to show trends and highlight the key decisions, investments and challenges across tech.Deliver in depth analysis into different areas of technology, identifying root causes of challenges and the levers that impact these, in order to be able to give the tech leadership team and CTO the knowledge and assurance to support quality decision makingHelp develop an overall understanding of the business goals, strategy and finance to the wider technology organization and how and where this links to their OKRs.Support the wider technology teams with commercial value and guidance, bringing substance into the decision-making process.Build and maintain a strong relationship with the Finance, Product, PMO and BST team. Be a point of contact in providing International technology data to the finance and strategy teams as well as the wider business, ensuring we are providing the right technology related data to our stakeholders in the most efficient way.As the Analyst within the Technology Strategy, Planning and Risk team; you'll articulate the tech features, benefits vs risk of technology initiatives, understand the tech requirements including resources, investment and timelines to draw recommendations/options to deliver business value.TECHNICAL SKILLS/COMPETENCIESBachelor’s degree or combination of education and experience required2+ years of relevant strategy experienceProven experience in an Analyst role with high level of attention to detailExperience in financial modelling, capacity planning and detailed data analysisExcellent organizational skills, be able to prioritize tasks and manage expectationsFinancial analysis and/or accounting experiencePractical experience supporting key projects, initiatives and processes with a focus on continual speed, flexibility & efficiency improvements.Be able to present technical data in a clear and compelling way for a broader audience Experience of transformational change in technology environments is a plusExtremely competent using Microsoft Office, specifically advanced Excel (pivot tables, macros, v-lookups, complex formula) and PowerPointBEHAVIORAL SKILLS/COMPETENCIESA flexible person who thrives in a fast-moving environment with a heavy dose of ambiguityA fascination with data, numbers and analysisAn interest to uncovering the key indicators of performance within ticketing and techPro-active, energetic and driven in nature to get things done with a creative approach to problem solvingConfident to ask questions and challenge existing processesBe able to work as part of a team as well as lead small projectsExperience in Technology, Ticketing or Ecommerce company is beneficialExcellent ability to translate and communicate technology decisions and processes to the wider businessPassionate about driving commercial value and committed to driving ideas to completionAnalytical paired with strong execution – ability to workout collaborative solutions for challenges, problems and capacity restrains within the technology department with the ability to influence the work needed to get there.Highly strategic & financial with technical understanding, ability to pick up the drivers behind complex conceptsEnjoy working in a collaborative environment.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.The expected compensation for this position in NYC is:$74,000.00 USD - $93,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee’s salary history will not be used in compensation decisions.
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