Job Summary:Awesome Job: Area Manager, Client Support Great Location: Northwest RegionWho we are.We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Why you should work with us.Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.See what it’s like working at Ticketmaster. The role:The Area Manager is responsible for managing all client support functions within their designated area. The position will work in tandem with all various Ticketmaster departments to ensure high market satisfaction for staff and clients alike. Responsibilities direct management of multiple Operations Leads, a team of Client Support Specialists, the Event Programming Manager and their team of Event Programmers, and the Technology Support Manger and their team of Technical Support Specialists. They will work closely with other Area Managers, Centralized Teams and Client Support Directors to ensure standardization of communication and efficiencies.What the job is:Client ServicesProvide Leadership and Client Support company vison to their respective geographic area.Ensure company cascading OKRs are successfully met.Develop a knowledge base of client business, organization and objectives to ensure high client satisfaction.Cultivate successful interdepartmental relationships ensuring growth of area.Communicate company initiatives including product updates, new features, and functionality to local management team cascading to full area team.Build and cultivate excellent client relationships through visibility.Monitor client support service levels and ensure they are met and exceeded.Staff ManagementEvaluate and manage staff efficiencies and performance.Provide mentoring / training (initial and ongoing) to Area team.Monitor service levelsOversight of Area Overtime and Travel & Entertainment budgetsOptimize client account team assignments.Product and System Support Remain current with software and new features and how they impact clients.Able to provide support and best practices to the client for all TM products.Organize and monitor product and new feature rollouts to regional client base.Pagerduty oncall rotation for Critical Incident Management and point person for Client Support on CI process and communication to field support teams across all Areas.What a qualified candidate should possess:Minimum of 2-4 years experience managing employees and teamsExcellent written and oral communication skillsAdvanced Knowledge TM products and applications.Advanced Presentation SkillsProficient with Microsoft Product Suite.Advanced knowledge of SalesforceService oriented with strong organizational skills.Able to successfully handle multiple priorities.3-5 years experience with the Ticketmaster SystemStrong project management skillsAgility, creativity, latitude, and problem solving is requiredBA/BS degree requiredEqual Employment OpportunityTicketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.----------The expected compensation for this position in California is:$101,000.00 USD - $127,000.00 USDThe expected compensation for this position in Colorado is:$101,000.00 USD - $127,000.00 USDThe expected compensation for this position in Washington is:$101,000.00 USD - $127,000.00 USD** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law, the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, and the Washington Equal Pay and Opportunities Act. It is estimated based upon what a successful California or Colorado applicant or an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in California, Colorado, or Washington or perform the position from California, Colorado, or Washington. Similar positions located outside of California, Colorado, or Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California, the CO EPEWA, and Washington Laws, a potential new employee’s salary history will not be used in compensation decisions.
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