Job Summary:Location: London, UKDivision: Ticketmaster UKLine Manager: Senior Client Account ManagerContract Terms: Permanent, Full-timeTHE TEAMThe Client Account Management Team is responsible for the day-to-day management of our client relationships.THE JOB Specialising in, but not limited to, VIP Nation account, to effectively manage the day-to-day tasks of a team of Client Account Manager(s) (CAM(s)) whilst providing a pro-active, customer and bubusiness-focusedccount Management solution for VIP Nation at a senior level in conjunction with the Head of Music – Client Services.The overall aim of this role is to achieve the operational, financial, and business objectives of the Company.WHAT YOU WILL BE DOING To manage VIP Nation events sold via TicketmasterTo take ownership of, and responsibility for, each VIP Nation event on-sale along with the Senior Client Account Manager.To take ownership of, and responsibility for, all cancelled/amended VIP Nation events in conjunction with the Client Services and Customer Services managers to include, but not limited to, identification of all affected customers and agreed communication proceduresTo manage, process and respond to all in-bound client related communications in an efficient and courteous manner whilst adhering to any agreed service level agreements (internal/external)To satisfy, retain and develop VIP Nation events by ensuring good levels of communication with venues and promoters whilst providing system support and query resolutionTo effectively monitor and control available ticket inventory with a view to maximising its retail potentialTo ensure that all event related information is communicated accurately and in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)To produce for review, a weekly report as directed by the Senior Client Account Manager or Head of Music – Client Services.To recognise and embrace the operational requirements of the Client Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior Client Account Manager & Heads of Genre.To assist with, and contribute to, the day-to-day administration of the Client Account Management Team under the guidance of the Senior Client Account Manager, and Heads of Genre.To represent the Company, as required, at functions, events, and client visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and DirectorsTo comply with all Company policies as directed by Human Resources to include, but not limited to, the Company’s Health and Safety PolicyTo undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the CompanyRequirements / Skills / Knowledge / ExperienceI.T. literate -Windows Office Suite (Word, Excel, and Outlook)Proven experience of the Ticketing IndustryBehavioursThe following attributes determine how the role will be carried out and are required to be a success:A highly motivated and conscientious individualExcellent communication, inter-personal and customer care skillsA pro-active nature to include a flexible approach to hours of work and location of dutiesAbility to use self-initiative as well as work within a teamExcellent time management skillsA calm, patient, and professional mannerConfident telephone mannerConfident in dealing with the general public face to faceGood organisational skills, with a high level of attention to detailLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's the talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.APPLICATION CLOSING DATE: WEDNESDAY 29TH MARCH #TM#LI-CG1
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