Job Summary:JOB DESCRIPTION – Project Manager (HYBRID)Location: London, UK Division: PMOLine Manager: Senior Director, PMOContract Terms: Full-time/Regular - 1x Onsite per weekTHE TEAMAt Ticketmaster we are leaders in the business of selling the live entertainment experience to fans around the world.The Global Project Management Office (PMO) at Ticketmaster is a team of skilled and experienced project management professionals. PMO works closely with our technology, operational and commercial partners to deliver strategic projects and programs across multiple countries and continents, across multiple technologies using various project frameworks and methodologies.THE JOBAs an experienced Project Manager, you will have extensive experience of delivering software development projects in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team.In this role you will manage and deliver unique software development projects by coordinating activities within the project team and you will be able to adapt to different areas of the business to meet demands. You will be considered an expert in software project management and will provide advice, coaching and support on all aspects of teamwork, project management, governance and control, methodologies, and organization of the business.You will understand the importance of setting objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator – you’ll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at a conference.The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.WHAT YOU GET FROM USA competitive salary including a yearly performance-based bonusA very generous holiday package, including UK bank holidaysBenefits and Perks package – Including health care, charity time off, mental health support and ticket conciergeFlexible working between home and the London officeWHAT YOU WILL BE DOINGManage and deliver unique software development projects and coordinate activities within the project teamAbility to adapt to different areas of the business to manage and deliver projects where neededKnowledgeable and experienced in project management across different functional areas within the businessProvide advice, coaching and support on all aspects of teamwork, project management, governance and control, methodologies and organisation of the businessProven experience within the field of Project ManagementAnalyse and provide regular status reports that are objective and reflect the true state of progressEnsure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support toolsCollaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility Coordinate activities to promote work flow and manage escalations either within the team or to sponsors and executives when needing steer Mange the complete lifecycle and facilitate the team to transition from phase to phaseYou will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organisationChampion, maintain and improve PMO best practises to ensure the company and new members of the team are aware of and understand the value in these processes and principlesTravel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activitiesProvide advice and guidance to new or junior members of the team and provide support to colleagues and managers alikeWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situationsAble to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organization, and external vendors, to ensure objectives are understood, expectations set and appropriate business engagement is in place throughout the project or program lifecycleExcellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently ranging from small ideation sessions, to internal conferences, to formal steering groups Facilitate planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors, drawing on a variety of estimation techniques and planning toolsEnsure the Systems Development Life Cycle (SDLC) processes and guidelines are understood and adhered tooAn excellent understanding of the Agile and Lean frameworks, with the knowledge and experience to critically analyse current best practices for suitability within TicketmasterExtremely competent in using Microsoft Office, specifically advanced Excel and PowerPointAdditional asset: Qualified in a recognized Project Management methodology (Prince II, PMI, etc)Additional asset: Exposure to or pertinent qualification in Agile DevelopmentAdditional asset: Exposure to Scaled Agile Frameworks (SAFe)YOU (BEHAVIOURAL SKILLS)Self-motivated and able to work independently with limited supervision, while able to provide accountability of progress through regular reporting and communicationExcellent organizational skills and the ability to prioritize tasks and manage expectationsA self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a businessExcellent leadership skills to lead, inspire and motivateAble to negotiate and understand the value of listening and the power of empathyEngender cohesion and trust within the team by focusing on the collective goal, exploring all points of view and support the team in decision makingPragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driverExcellent organizational skills and the ability to prioritise tasks and manage expectationsA self-starter and creative problem-solver with the ability to quickly understand complexities of technology within a business context and who facilitates the team to deliver the best solution against the constraints of time, cost and qualityLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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