Client Support Representative

Job Summary:THE TEAMTicketmaster is doing something special. We are bringing together a Team of Experts to give our customers an experience unlike any other. We are breaking all the rules and putting customers first.We see our people as having interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You are constantly evolving, so shouldn't your opportunities be, too?THE JOBWe support the field in various ways such as OTL (over the ticket limit) checks, notifying fans when an event changes. Event Discrepancy notifying fans of event issues such as pricing errors.  We notify fans when their tickets come back in the mail. EVCAL (event calendar) report reflects accounts that need to have the address/name updated, tickets that haven’t printed, accounts unbalanced. We reach out to fans to assist in any last-minute account issues and resolve them before the start of the eventWHAT YOU WILL BE DOINGWork collaboratively to notify fans of event variations. Client Support is a multi-faceted environment that is essentially, the liaison or balance between our customers and our services. We are the central point-of-contact where service incidents and inaccuracies are researched, resolved, and recorded. This group handles multiple service incidents across all sales channels. Primary duties of this position would encompass handling bulk refunds, relocates & contacting fans via SMS and email. Assisting with account management of our Support and Ops teams and TM/LN executivesWork in a multi-faceted environment that serves as part of the contact center. Be dependable and maintain hours scheduled.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Individual must be customer focused.  Must have knowledge of TM host systems.  Must have problem solving skills, active listening skills, and be able to multi-task in a fast paced environment.  Competent decision-makerEthical and professionalAnalytic thinkerCommunications expertCreative ThinkerTeam-oriented · Customer-centricAction-orientedVersatile and adaptableEmotionally intelligentCompetent decision-makerEthical and professionalAnalytic thinkerEffective time managerSelf motivatedYOU (BEHAVIOURAL SKILLS)Rock Solid Reliability – Must be able to earn the trust of clients, co-workers and fans; by setting clear expectations; delivering high quality work on time and on task.  Must be willing to take the time to do things right.Act with Integrity – As a leader I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completelyTicketmaster Core ValuesRock Solid Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Winning Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Act with Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and home life.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTUREWe have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.ABOUT TICKETMASTERTicketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.#LI-NL1#LI-onsite#TMAU#Tmjobs