Customer Success Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.FIXED TERM - 6 MONTH CONTRACTWhat's Cool About This Job.WP Engine are hiring a Customer Coordinator to facilitate customer requests. They make decisions on how best to keep customers happy as a result of our various interactions with them. They are creative, passionate, and ambitious problem solvers, committed to putting our customers' needs first, regardless of business impact.The day to day.Work as part of the Customer Success team with a focus on driving customer value, retention, and advocacy across our International customer base.Facilitate customer requests, including customer downgrades, support escalations, account optimisation, temporary projects, and non-revenue generating inquiries.Troubleshoot and resolve customer issues by working collaboratively as a liaison between our customers and our internal teams i.e. Customer Success, Sales, Support Billing.Manage Customer Success Zendesk queues ensuring all requests are reviewed and resolved as efficiently and effectively as possibleYour skills and expertise.Demonstrates empathy and actively listens so our customers feel supported and understood.Works well in a collaborative, team environment, but can also work autonomously to arrive at the right solution for our customers.Excellent organisational skills to balance multiple requests at once and prioritise tasks easily.Passionate about process and loves digging into the details of a project.Has excellent written and verbal communication skills, and can break down technical concepts to make them easier to understand.Self-starter and resourceful (if you don’t know the answer, you’ll find a way to get to it!)Learns quickly and takes ownership of personal development.Ireland Perks and BenefitsGreat Health Benefits (Medical, Dental, Vision)Employee Assistance ProgramGenerous Vacation Time (Who doesn’t like time off)€450 one-time work from home allowance4 Company Wellness Days a yearMonthly wellness allowance via ThrivePassAccess to free on-demand fitness classesFree subscription to CalmOn-going education through LinkedIn Learning, Workday Learning, and our Career Growth Portal