To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsWe’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.The Marketing Cloud Solution/Technical Architect is a key member on the Customer Engagement team within the Communications Experience (CE) Organization. They serve as a strategic advisor between internal Stakeholders and the Customer Engagement team, and are an experienced technical subject matter expert within the specific domains of Salesforce Marketing Cloud applications and tools. They are responsible for leading the discovery process with internal Stakeholders & the CE team to determine business needs and technical requirements, as well as the overall design and implementation of solutions and technologies to meet these needs. The Marketing Cloud Solution/Technical Architect is an experienced customer consultant with strong interpersonal skills, and broad business, technical, and interactive marketing industry knowledge.The ideal candidate will have a Salesforce Marketing Cloud Services, or related Partner/Consultancy background. They should be known to work collaboratively, thrive in an entrepreneurial atmosphere, communicate tactfully, work with business operations, and effectively design, test, and deploy software solutions. They have strong development experience and enjoy developing technical solutions. Must be an excellent communicator who can tailor their delivery to a variety of audiences.Responsibilities include (but are not limited to):Setup and maintenance of data integrations between Marketing Cloud and internal stakeholder systems (Oracle, etc.)Lead inter-team meetings to scope technical and business requirements related to stakeholder’s transactional send initiatives, data, and needs.Full solution ownership, from requirements gathering to solution delivery, working with variety of technical and non technical collaborators.Create, manage, and present an actionable business requirements document/blueprint that aligns a stakeholder’s business needs to Salesforce Marketing Cloud & associated products.Conduct solutions testing and validation.Manage expectations; negotiate solutions to complex problems with the stakeholder and CE team.Identify and proactively manage project/program risk areas and present alternatives to alleviate or resolve.Review and correct project/program direction, approach, and key artifacts to keep projects/programs on track and solutions extendable and maintainable going forward.Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities.Create and maintain clear and articulate solution documentation (incl. artifacts like code samples, screenshots, etc.)Contribute to a large-scale vision while advising and articulating program/project strategies.Apply programming knowledge to data management, scripting languages, API and integrations tasksHandle multiple stakeholder engagements and work with associated team members.Implement complex development and configuration activitiesProvide technical consultation to CE team membersRequired Skills/Experience:Excellent strategic & technical thinking. Highly organized and detail-oriented.Excellent written, verbal, and visual communication skills; able to present complex concepts effectively at both the tactical and strategic/executive levels.Highly efficient team player, with the ability to also work independently in a fast-paced, fluid environment.Comfortable working in and with a highly distributed team and organization.Expert knowledge in Marketing Cloud advanced implementations, with 2+ years direct experience in the platform.Proven experience of solution design & technical delivery of Marketing Cloud or any equivalent marketing automation platform (SAAS, Adobe, etc.)Experience leading customer-facing discovery sessions to conceptualize and design sophisticated business solutions.Familiarity with data architecture/schema, including relational data models and SQL syntax, documentation of data models, and data flows.Experience working with multi-stakeholder teams, specifically IT, M&A, Infrastructure/Security, Sales/Business Operations.Experience detailing customer problems and software solutions using BRDs/FSDs, wireframes, diagrams, workflows and mockups.Familiarity with Network Protocols and Services (DNS, HTTP, HTTPS), APIs (SMC, CRM, SOAP/REST), object-oriented programming and design with .NET, Java, and/or PHP is preferredExperience developing SQL with a RDBMS such as MySQL, Oracle, or MS SQL ServerStrong understanding of SOAP APIs, REST APIs and integration architectures.AMPscript proficiencyFamiliarity with HTML, XML, CSS and JavaScriptFamiliarity with SDLC methodologies including requirements, design, implementation, testing and maintenanceHighly proficient in Google Docs, MS Office Suite, Quip collaborationWork collaboratively and have very strong communications skills.Positive Attitude and pro-activityExecute work with a high level of qualityAbility to on board quickly on projectsAbility to understand a project and deep dive to debug issuesPreferred Requirements:Salesforce Marketing Cloud Admin CertifiedSalesforce Marketing Cloud Consultant CertifiedSalesforce Marketing Cloud Developer CertifiedSalesforce Marketing Cloud Email Specialist CertifiedDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
View Original Job Posting