To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsWe’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.As an Engineer on the Signature Support team, you will be working closely with some of Salesforce Commerce Cloud’s outstanding customers — collaborating with their development teams and operations teams on quickly finding resolutions to sophisticated problems, issues, and incidents..Our Support team are guides on the Commerce Cloud platform from the development tools, to the API, to the merchandising functionality, and the operational capabilities — this team provides the highest levels of support and mentorship to our Signature customers.You’ll work closely and collaboratively with development teams, operations teams, and merchandisers and marketers, as well as collaborating with internal teams, such as Engineering and Site Reliability.Ultimately, being a part of a team delivering outstanding technical support and expertise to the outstanding customers on the industry’s leading B2C Commerce platform - Salesforce Commerce Cloud.Working directly with Signature customers, solving their issues quicklyDiagnose production and scalability issues using code-debugging tools and various diagnostic/monitoring tools (Grafana, AppDynamics, Splunk, etc)Support and chip in to the growth of standard methodologies for delivery of support services.Serve as product enablement team leader for various product featuresRepresent organization during multi-functional projects and serve as voice of customer advocateReview, build and expand a Knowledge BaseMay require work outside of normal business hours, holidays, and some weekends as this role is an on-call positionQualificationsDemonstrable experience in technical support role, providing customer facing technical support (Cloud/SaaS or eCommerce preferred)Previous experience writing/debugging server-side and client-side JavaScriptAbility to apply your understanding of performance and scalability standard methodologies in debugging performance and scale issues using data from heap and thread dumps, network traces, garbage collection activity, and other key goalsFamiliarity with one or more current client-side web frameworks (AngularJS, React, Ember, Backbone)Experience providing web development support preferred. Familiarity with development IDE’s such as Eclipse and Visual Studio CodeFundamental understanding of enterprise network infrastructure, i.e, DNS, Load Balancers, IP addressing, Routing, and CDNCollege degree in Computer Science or related experience requiredBonus for specific experience with the following:Salesforce B2C Commerce (former: Commerce Cloud /Demandware), Adobe, and Oracle eCommerceMongoDB, Apache, Oracle, Tomcat, nginx, AppDynamics, and/or CloudflareCertifications:Salesforce AdministratorSalesforce Platform Developer I certificationSalesforce B2C Commerce DeveloperAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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