To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsWe’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.MuleSoft, a Salesforce Company’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Solutions Architect on our Services team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring best-in-class members of a fast-paced, growing organization. You will be an influencer and inspiring leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter guide in a company leading innovation within the integration services industry.What you’ll achieve:3 months:Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablementBegin participation in field activities with clients by shadowing credible architects and practicing enablement gained from trainingBegin to work Mulesoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approachesComplete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and give domain expertise and project deliverables to internal knowledge exchangeBegin mentorship and guidance of junior Services team members and help to build out our services organization12 months:Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery mentorship to influence standards for development, governance, and operational life cyclePromote frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharingFind opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross-collaboration with MuleSoft partners, SIs, and 3rd PartiesIdentify ongoing risks and difficulties throughout project experiences in the field and give to developing and implementing internal mitigation measures to meet customer needsPromote, train, coach, and mentor team members on hard technical skills and soft skillsFind opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the Mulesoft platform.Lead development of technical meeting sessions and publish/facilitate reusable content to the fieldWork with MuleSoft product leadership providing valuable product insight, guiding product direction and features.Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution designWhat you’ll need to be successful:Six to 10 years validated ability leading integration teams and architecting solutionsShown experiences architecting services integrations with at least two of the following:MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.)API Management solutions (Apigee, Mashery, etc)One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, Workday, etc.)Validated experience handling and architecting for multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end, sometimes simultaneouslyValidated understanding of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best methodologies/standardsValidated ability to reliably architect solutions within a diverse technical team of client, SIs, contractors, and internal teamsExperience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practicesShown experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagementsValidated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting sophisticated business requirements while evangelizing integration methodologies and supporting business case justification to C-level executivesExperience driving technical workshops with technical and business clients to derive valuable services and implementationsAbility to travel up to 50% of the time (varies depending on customer needs, focused within Region)Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)About the companyOur mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring outstanding people who want to build an extraordinary company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and encouraged to do their best work. We work diligently to build this culture, and proud to have been named the #1 Top Workplace in the Bay Area and the best place to work 6 years in a row.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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