Senior Account Partner

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsWe’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.The Account Partner (AP) is responsible for selling the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience. The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.ResponsibilitiesExceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leaderUtilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomesEngage customers, especially C-Level,using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationshipCreate a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce PlatformDevelop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growthForm a strong relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to successBe a recognized role model for collaboration, leadership and overall business resultsAs An Account Partner, you:are internally and externally recognized as business contributor, industry or product specialist.have high level of knowledge of emerging business / industry trends, competitive direction and product direction.determine the best customer success approach based on general direction from senior management.work on complex business issue and initiatives that require business or industry knowledge.act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching their goals. Leads cross functional teams and mentors others.Preferred Qualifications & SkillsConsultative sales experience with a proven record of consistently exceeding quotaExperience selling and/or delivering professional services for a strategic consulting firm or large scale system integratorDemonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisorExperience growing accounts with large and complex pursuits ($M+)Highly collaborative and excels in a complex, matrixed environmentTeam player with strong interpersonal skillsAbility to thrive in a fast-paced, unpredictable environmentLeadership QualitiesPASSION: Passionate about Customer SuccessBEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-onTHOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storytellerURGENCY: Ability to move fast and drive business value and resultsOHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heartTRUST: Trust the company’s core valuesADAPTABLE: Excels in high levels of uncertainty and changeAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.