To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsAlthough all qualified candidates are invited to apply and will given equal consideration, this vacancy is preferably intended for women (regardless of sexual orientation or gender identity, age, race or ethnicity and disability).We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.At Salesforce Professional Services organization, we focus on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. Our team is made up of thousands of the world’s leading Salesforce experts.What you’ll be doing as a Senior Technical Architect…They will work closely with internal and external collaborators to help craft and implement the best solutions and practices to meet our customers' success at LATAM for the Financial Services industries. Applying standard processes and representing Salesforce as a SME.They will possess skills and abilities as a consultant/architect with shown skills in these key areas with the consistent track record of providing end-to-end system architecture solutions and customer engagement management.Some of the things you’ll be doing include…Work closely with Salesforce cross-functional customer account teams to ensure customers are successful with our platform. Customer Success is #1Act as a Trusted Advisor and Subject Matter Expert (SME) for our Salesforce Industries Platform Cloud customersWork closely with customers and partners to guide implementation projects to follow Salesforce standard methodologies and align with our product roadmap, so resulting solutions meet customer long-term business objectivesDeliver billable technical consulting and advisory services, including customer facing workshops, devops, architecture roadmap, training and enablement to customer and partner teams, development work, product extensions / integrations, solution & performance optimizations, and supporting ad-hoc technical queries from customer & partner project teamsAssess customer’s business & technology requirements, and translate into technical solutionsEngagements may also include planning, organization, and leadership roles within customer and partner project teamsContinuously developing your personal expertise on Salesforce Industries Platform Cloud, related products and technologies.Giving to thought-leadership, and sharing knowledge / standard processes within the Salesforce communityWho you are…Experienced. Meaningful experience in Consulting or Professional Services Delivery role in Finance Services industry.Good Communication. You know what to say and more meaningfully, how to say it. Along with Spanish and English intermediate level skills.Great Teammate. You’re the best at what you do and you know how to work with your colleagues to get their best.Problem Solver. You love seeking the most difficult of challenges and know how to get to the best solution. You partner with customers to drive business change and implement end to end solutions as a trusted technical advisor.Technical Experience. You have technical skills across relevant technologies & eye for business. Knowledge with cloud platforms and integration.Preferred QualificationsSalesforce Industries & Platform ExperienceBIAN knowledge or experienceProject implementation or consulting experience at customer-facing engagementApplication Development experience.Agile project methodology experience.Benefits & perksEmployee Stock Purchase ProgramHealth Insurance for the familyWellness and Education ReimbursementParental LeaveChildcare subsidiesAnd more!Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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