To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsWe’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.The CSG Account Partner (AP) Director for Success Cloud Sales is a proven, passionate, strategic sales leader. The AP is responsible for selling the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic thinker with outstanding enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience.The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be encouraged to understand and lead our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.Responsibilities:Exceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leaderApply industry expertise and business insight to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomesEngage customers, especially C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationshipBuild a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce PlatformDevelop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growthForm a positive relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to successBe a recognized role model for teamwork, leadership and overall business resultsAs an Account Partner Director, you:are internally and externally recognized as business contributor, industry or product specialist.have high level of knowledge of emerging business / industry trends, competitive direction and product direction.determine the best customer success approach based on general direction from senior management.work on complex business issue and initiatives that require business or industry knowledge.act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching their goals. Leads cross functional teams and mentors others.Preferred Qualifications & Skills:Consultative sales experience, consistently exceeding quotaExperience selling and/or delivering professional services for a strategic consulting firm or large scale system integratorBA/BS or equivalent; MBA is a plusDemonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisorExperience growing accounts with large and complex pursuits ($M+)Highly collaborative and excels in a complex, matrixed environmentCommitted team player with strong social skills who shares and support colleaguesAbility to thrive in a fast-paced, unexpected environmentA shown, successful background in sales leadership in the Public Sector space About Salesforce:Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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