To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsQE Lead - Technical Operations TrailheadLocation - San Francisco Bay AreaOpen to Fully Remote, Flex (1-3 days/week in the office), or Office-Based (4-5 days/week in office)We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.With over 12 million badges earned to date, Trailhead has reinvented the way people learn Salesforce and is helping people get new skills and further their careers. Trailhead helps learners unlock their potential with personalized journeys tailored to their goals to learn new skills, earn valuable credentials, connect with our vibrant, modern community, and grow their companies and careers. We've also extended the magic of Trailhead to our customers with Trailhead Academy where customers can learn directly from guides. The Trailhead Technical Operations team builds and leads product capabilities and applications that help Trailhead Academy, Trailhead Product, Marketing, and Sales teams perform their best.Trailhead Technical Operations is a distributed team, and we work in a collaborative environment. We value open communication and feedback, code reviews, and making learning fun.OVERVIEWYou will join a team that is building one of the many apps focused on providing solutions for our Trailblazers (yes, that’s what we call our users...Trailblazers)! Day-to-day, You will be leading multiple QA teams across different time zones while setting the quality approach, technical vision and adhering to the organizational roadmap to achieve landmarks and meeting the overall vision. The successful lead has strong customer focus and is obsessed with continuous quality improvement; they are experienced and highly committed to creating extraordinary automation for testing and regression; they are able to develop and drive a high-level strategy, as well as to take a hands-on approach to implementing that strategy. This role requires someone that demonstrates passion about how things work and how to continually make them better. Trust is our number one value and fundamental to our success. Self motivation, the ability to dive right in, ask the right questions and make a difference are key factors for this position. With our growth trajectory, test automation is the name of the game. You should have a passion for building elegant solutions while minimizing technical debt. This is a rare opportunity to build something that positively impacts millions of users helping folks develop new skills and break into new careers.ResponsibilitiesWorking with cross-functional stakeholders and engineering teams to understand the requirementsDeveloping COE for standard methodologies and resources for effective QA practices and execution in the orgBeing responsible for the development and execution of test plans, supervising and reporting on test execution and quality metricsCreating and maintaining automated test scripts with Selenium webdriver, PageObjects, and similar technologiesTesting new software features and regression testing existing functionalityAbility to identify/resolve system bottlenecksAct as a gatekeeper, conducting code reviews, and attempting to ensure a high level of code quality within the test frameworkLogging defects and feature improvements into our tracking system and seeing each one through to completionExperience refactoring legacy frameworks, improving code quality and share-abilityLead a Test Design Review Board for integration test plans within and across teams with a focus on functional, business, complex scenarios, high-impact projects, usability, and accessibilityMentor others in automation technologies, tools, and processesLead enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycleLeverage Agile work management practices, including sprint planning and retrospectives to track critical deliverables. Partner with product owners for backlog grooming and work prioritizationDemonstrate ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwardsFoster an environment that encourages quality, productivity, and innovation in accordance with our ValuesParticipate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly availableRequired EXPERIENCE and SKILLSMasters / Bachelors degree required in Computer Science, Software Engineering, or Equivalent ExperienceMust be able to guide and work with engineering teams, product management, cross-functional units, and upper-managementMinimum of 10+ years of experience in a test lead capacity5+ years of Experience with test automationStrong knowledge of automated test frameworks such as Selenium or equivalentProfessional experience with BDD languages such as Cucumber and GherkinExperience with the entire Software Development Lifecycle (SDLC) including requirements gathering, development, testing, deployment, documentation, support and maintenanceExperience architecting Continuous Integration / Continuous Deployment / Continuous Delivery systemsExperience working with Docker or comparable container standards, Solid understanding of GIT and CI/CD PipelinesExpertise in setting up Automation Suites in CI/CD Environment and API automated testing solutions using UFT, Selenium,Knowledge of professional software engineering best practices for the software development life cycle, including coding standards, code reviews, source control management, continuous integration, build processes, testing, and operationsMonitoring product and/or feature-level quality health metrics (testability, test health, test coverage, etc)Knowledge of tools and processes for results reportingStrong technical troubleshooting skills, perseverance and patienceProven ability to work with cross-functional teams to achieve common goals and business objectivesHistory of leading large complex projects and programs across all areas of IT to include, Applications, Infrastructure and Operations, and Information SecurityExperience managing multiple work streams and multiple initiatives while controlling risksExperience with Agile development or SCRUM project management methodologiesUnderstanding of key design patterns and best practicesStrategic thinker that can see the big picture, innovate and adapt to constant changeAbility to work under pressure, highly adaptable, and well organizedHighly effective written and verbal communication skills with audiences across all levels of the organizationHighly organized with the ability to establish and manage priorities in a complex and fast-paced environmentKnowledge of the Salesforce product suite/ Customer 360 tools ( Sales, Service, Community, Marketing Clouds, Mulesoft, and Analytics) is a plusSalesforce Certification is a plusLI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Colorado-based roles, the base salary hiring range for this position is $156,800 to $254,700.For New York-based roles, the base salary hiring range for this position is $172,500 to $305,600.For California-based roles, the base salary hiring range for this position is $172,500 to $305,600.For Washington-based roles, the base salary hiring range for this position is $156,800 to $280,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
View Original Job Posting