Business Analyst- Senior Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsJD: Sr. Manager Business Systems (Sr. Business Systems Analyst)Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!With over 12 million badges earned to-date, Trailhead has reinvented the way people learn Salesforce and is helping people get new skills and further their careers. The Trailhead audience, Salesforce admins, developers, and users, are instrumental to the success of Salesforce's customers, and by helping them adopt Salesforce successfully and learn our latest technologies, we can help them succeed in their journeys.OVERVIEWAs the Senior Manager of Business Systems of Trailhead Technical Operations, you will be part of a dynamic, global team building and supporting shared infrastructure and services to meet the operational needs of our internal and external customers. Your key business stakeholders will be the Trailhead Academy team (in Customer Success Group) whose mission is global enablement of our customer by closing the skills gap in the market and empower customers via learning programs. You will work on building the new Learning platform (LMS) to further Academy’s business objectives and help them be successful.As the Senior Business System Analyst (Senior Manager), you will play a key role in the end to end LMS build and implementation. Upon joining, you will be expected to hit the ground running and immediately participate in a Vendor Selection process to help build the new LMS solution. You will work on multiple Project work streams while producing high-quality work. You will lead the Requirements work stream consisting of global and cross-functional business stakeholders to validate business objectives and functional requirements for the new LMS. You will facilitate requirements deep dive workshops to capture requirement details and business processes. The work may include story mapping, user story creation and acceptance criteria writing. You will closely partner with other work streams that are made up of internal partner groups, vendors and professional consultants, to ensure that the system is designed and built according to business requirements and specifications.As part of the implementation, you will be responsible for the UAT planning, test scenarios drafting and UAT facilitation. You will contribute to the Change Management / Users Adoption strategy, planning and execution. You will also assist in the development of a post implementation strategy to ensure a smooth transition of the new LMS to production support team.PRIMARY RESPONSIBILITIESSalesforce is a fast-paced environment and the LMS implementation is an extremely rigorous and complex project. It should be expected that the scope of this position will evolve. Below is a representation your typical responsibilities:Rapidly establish understanding of both current state and future needs of the Trailhead Academy businessHave solid understanding of business use cases and requirements for the new LMS solutionWork with key business stakeholders to capture and validate business objectives and requirement detailsManage communications and coordinate discussions between internal and vendor Product Managers and business stakeholdersWork closely with internal and vendor Product Managers to translate and clarify business requirements for technical team Participate as an active member of the team on solution design: represent end-user perspective in discussions with Product Managers, Solution Architects and EngineersWork with internal business teams, IT team and vendor teams to ensure that the business requirements are mapped to product functionality and business needs and expectations are met with the end solutionCoordinate testing (with business stakeholders), including drafting test scenarios, facilitating, demos, UAT and sign-off Create and coordinate sharing of business requirements and technical documentationProvide training to key business stakeholders Serve as first level of support for business users during HypercareAssist in the development of post implementation support strategy & transition plan to support teamPROFESSIONAL EXPERIENCE/SKILLS REQUIRED10-15 years experience as business system analystBS/BA Degree in Information Technology or equivalent industry experienceStrong analytical and technical skills in information technologyCorporate Learning / Education domain expertiseExperience working on global LMS implementationsExperience working with both business and technical teams, coordinating solution design, development/configuration, and deployment across geographically dispersed teams across different time zonesStrong interpersonal and relationship building skillsSelf-starter with ‘get it done’ attitude and a strong sense of team spirit; Able work quickly and accurately under pressure and time constraintsAbility to deliver results with large-scale, cross-functional teams in a fast-paced environmentExcellent oral and written skills, confident communicator with ability to explain complex issues and solutions in a clear, concise fashion to technical and non-technical audiencesAbility to work under pressure, highly adaptable and well organized; Ability to shift directions quickly when priorities change Ability to think through problems to come up with innovative solutions and deliver against tight deadlinesExcellent interpersonal, writing and verbal communication skills.ABOUT SALESFORCE Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.