Salesforce Administrator - SMTS

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsJD: Salesforce Administrator (SMTS - India)With over 9 million badges earned to-date, Trailhead has reinvented the way people learn Salesforce and is helping people get new skills and further their careers. The Trailhead audience, Salesforce admins, developers, and users, are instrumental to the success of Salesforce customers, and by helping them adopt Salesforce successfully and learn our latest technologies, we can help them succeed in their journeys.THE ROLEThe Salesforce Administrator ( Senior Member of Technical Staff) will be a key member of Trailhead Infrastructure Engineering team in Hyderabad. The ideal candidate has experience and energy to help manage and support the growth of Trailhead’s Salesforce org that is used for sales, marketing and support. This role is for an experienced Salesforce Administrator with incredible administrative experience so that they can complement a team of skilled engineers on projects.As Senior Salesforce Administrator, you’ll play a vital role at Trailhead Infrastructure Engineering team. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our Trailblazer objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.This job requires that you be a quick learner, self-starter with the ability to work under pressure, meet aggressive deadlines and handle multiple projects/tasks simultaneously. You should have the ability to work in a fun, creative and fast paced environment. You will be responsible to adapt quickly, motivate people, instill accountability and achieve results. You must possess excellent oral and written communication/documentation skills and be able to interact with other team members to deliver fast and reliable code. You will also be required to contribute ideas and provide feedback on many projects within the team’s portfolio and be an innovator. Basic Requirements/Experience:Bachelor's degree in Computer Science, Software Engineering, or a related field.All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rulesSalesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reportsUnderstanding of basic triggers/Apex code knowledgeSandbox environment managementDevOps/release management experienceOwn the communication of any platform changes to end users and stakeholdersData management to improve Salesforce data quality, implementing rules and automation as neededProactive system maintenance including Security Reviews, Release Updates, Health Check, and OptimizerRegulate, provide strategic guidance and ensure data is accurate, reliable, secure and meaningful for enhanced trailblazer experienceVerify solution, design and implementation are of industry best quality for all current and future data, settings and adhering to Salesforce Trust guidelinesEnable easily adoptable user access policies to meet diversified personas and empower Trailhead business operations needs.Management of internal and external integrated applicationsPreferred Requirements/Experience:8+ years of experience in Salesforce AdministrationUnderstanding of basic triggers/Apex code knowledgeA proactive attitude to platform enhancementsExperience in change management and governanceTraining end users and key stakeholdersExperience implementing Salesforce configuration changesDevOps/release management experienceExperience in leading the development and implementation of complex Commerce Cloud projects, including managing project timelines and budgets.Ability to work collaboratively in a team environment and effectively communicate technical concepts to both technical and non-technical stakeholders.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.