To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryFinance and OperationsJob DetailsWe’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the worldBusiness Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. BT’s scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work.We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.We’re looking for an experienced category manager to join the Business Technology Vendor Management Office (BT VMO) to drive vendor performance management, service management, and demand management for application services and/or infrastructure and IT operations. This category manager will focus on overseeing managed service providers and other vendors that are delivering services related to BT applications, including development and maintenance as well as delivering services related to IT service desk, network operations and infrastructure, and asset management. This role will be part of the Business Technology Strategy & Operations team and this is an individual contributor role that will report into the Director, Business Technology VMO.This is an office-flexible role for Dallas, TX, Indianapolis, IN or Atlanta, GA. In office expectations are 10 days/quarter to support customers and/or collaborate with their teams.Responsibilities:Partner with Business Partner Groups (BPG) and Strategic Sourcing team to define category-specific strategy (what to outsource vs. keep in house), aligned to broader Business Technology sourcing strategy (may include streamlining vendor landscape, reducing supplier costs, defining new engagements, etc.)Manage category demand, scope additions and changes, review proposals for new work, and partner with Strategic Sourcing team to align on sourcing strategyAct as liaison with Procurement for contract negotiations, remediation, renewals, and changesIn close partnership with your business partners, monitor and report on vendor performance - including monitoring service and operating level agreements, partner with VMO Ops to administer surveys, driving regular operational business reviews, monthly scorecards, etc.Focus on service management including performing proactive/predictive analytics, analyzing and reviewing key category metrics, volumes & trends, and engaging with internal stakeholdersWork with Risk Management partners to review and assess category-related risksPartner with VMO Ops to ensure relevant templates are available and updatedRequired Skills:Minimum 7 years experience managing geographically diverse operational functions within global, highly complex, matrix organizations7+ years relevant work experience in vendor management and/or a role where you were managing and interfacing directly with IT vendorsExperience standing up managed service providers and other outsourcing engagementsKnowledge of and experience with major outsourcing providersExtensive experience and knowledge with IT outsourcing lifecycle, including the ability to capture/articulate business requirements for RFPs/RFIsExperience partnering and working with cross-functional leadership teams including Finance, Security, Sourcing, ITCan work in a highly ambiguous and fast-moving environmentStrong communications, collaboration, and consensus building skills, particularly with senior IT leadershipUnderstanding of industry standards, business operations and regulatory requirementsInnovative approach to create new, effective VMO solutionsDemonstrates the Salesforce values of trust, operational excellence, and equalityExperience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Equality is a core value at Salesforce. We strive to build a workplace that reflects society and where everyone feels seen, valued, heard and empowered to create the best work of their careers. Learn more about our commitment to Equality at https://www.salesforce.com/company/equality/. Join us!AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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