To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsWe’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.With over 12 million badges earned to date, Trailhead has reinvented the way people learn Salesforce and is helping people get new skills and further their careers. Trailhead helps learners unlock their potential with personalized journeys tailored to their goals to learn new skills, earn valuable credentials, connect with our vibrant, modern community, and grow their companies and careers. We've also extended the magic of Trailhead to our customers with Trailhead Academy where customers can learn directly from experts. The team builds and handles product capabilities and applications that help Trailhead Academy, Trailhead Product, Marketing, and Sales teams perform their best.Trailhead Technical Operations is a distributed team, and a collaborative environment. We value clear communication and feedback, code reviews, and making learning fun.If you thrive in a rapidly changing, innovative, highly collaborative environment, have the strong technical ability, and love solving sophisticated business problems using Salesforce products, then this is the job for you!OVERVIEWDay-to-day, you work closely with the product, architects, engineers, and UX team to build features and capabilities that consistently delight our Trailblazers. We are looking for someone with a passion for building sophisticated solutions while minimizing technical debt. This is a rare opportunity to build something that positively impacts millions of users helping folks develop new expertise and break into new careers.You are responsible to write and review code that others can understand, support, maintain, and expand, and providing team members with direction on development projects. You are aware of trends and technical developments in the industry, and how those can be applied in your work, and have a point of view on the delivery approach for very complex or foundational features. You have the demonstrated ability to anticipate technology lifecycle issues, work with projects involving multiple systems, and influence the team to deliver durable, extensible solutions.This job requires that you be a quick learner, and self-starter with the capacity to work under pressure, meet aggressive deadlines, and handle multiple projects/tasks simultaneously. You should have the ability to work in a lively, creative, and fast-paced environment. You will be responsible to adapt quickly, motivating people, instilling accountability, and achieving results. You must possess excellent oral and written communication/documentation skills and be able to interact with other team members to deliver fast and reliable code. You will also be required to supply ideas and provide feedback on many projects within the team’s portfolio and be an innovator. Primary ResponsibilitiesTranslates business requirements into solutions that best leverage the Salesforce platform and various integrations.Develop solutions that leverage Salesforce standard processes and introduce new technologies when vital.Develop and configure highly functional, scalable, and easily maintained applications.Develop end-to-end Salesforce solutions including custom platform development (APEX, Triggers, Lightning Web Components, Visualforce) and external data integration (middleware tools, Salesforce APIs).Automate business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules, and Email Alerts.Assist in estimating work effort.Participate in peer code reviews and unit testing.Provides application support by analyzing defects, replicating/fixing defects, and providing root cause analysis for defects. Solves problems and resolves functional and performance-related issues.Experience using verbal and written communication with internal and external users.Work independently to analyze issues and resolve problems.Experience prioritizing work and meeting time-sensitive deadlines, including follow-through while balancing and prioritizing multiple activities and responsibilities.Proven experience engaging in creative problem-solving and taking initiative while applying a solutions-oriented approach and exhibiting flexibility and good judgment in a sophisticated organizational ecosystem.Ability to be professionally engaged, present, and on-camera using virtual face-to-face technologies (MS Teams, Zoom, WebEx, chat, etc.).Cultivate effective, trusted working relationships with teams located globally across time zones.Engage in all phases of the Software Development Lifecycle (SDLC) including interacting with business partners. requirement gathering, application design, development, testing, fixing, maintenance, and enhancements. Required Experience/Skills:A related technical degree required10+ years of experience in Salesforce development, customization, and deploymentGood understanding of SDLC, waterfall, and agile project methodologiesDesigning large-scale systems in distributed environmentsLightning and customer 360 experience is a mustExperience with Apex/SOQL/LWC/Web Services coding hands-on experienceSolid understanding of Javascript or related frameworks (React, Ruby, Rails etc.) and Salesforce Objects and Data Models as well as Standard Objects and Business Processes around themExperience with custom integration, Experience Cloud, implementation of Sales Cloud, and Service Cloud and Salesforce Sites, API CallsWorking experience in AppExchange App Development and Package CreationStrong communication, customer service, troubleshooting, and organizational skills and the ability to complete assigned work with minimal instruction and supervisionWorking experience with various Salesforce deployment pipelines like Salesforce DX, GitHub Actions, Jenkins, etc.Ability to identify and apply best practices, standards, and SDLC concepts to all functional areasExperience with Git and standard branching strategiesExperience with SFDC governor limits, licensing, and SFDC best practices as well as Community Cloud offeringsExperience with CMS, Knowledge, and custom business processesExperience in taking care of performance, and scaling issuesFamiliar with Identity, SAML, and Salesforce cross-cloud integrationsExperience with Cloud Infrastructure (AWS, Heroku)Familiar with integrations with Commerce Cloud, MuleSoft, and data migrationsScratch org development and source-driven development in the SFDC contextParticipating in activities related to the design, development, and maintenance of Enterprise ApplicationsStrong analytical and technical troubleshooting skills, perseverance, and persistenceStrong communicator who can explain sophisticated technical concepts simplyComfortable working in a fast-paced, rapidly changing environment where multi-tasking and juggling priorities are typicalRelevant Salesforce Certifications (Platform Developer, Platform App Builder, Administrator, etc.)Good knowledge of software engineering principles, design patterns, and mockingDesired Skills Experience with the Education and Learning technology domain is a strong plusExpertise in Salesforce Commerce Cloud technologiesAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $160,000 to $305,600.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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