To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsTrailhead is Salesforce’s free, online learning platform that empowers anyone, no matter their education level, socioeconomic status or background to skill up for the future and learn in-demand skills that lead to top jobs.The Software Engineering Manager of Trailhead Technical Operation team will be responsible for the development and delivery of wide variety of Trailhead Technical Operations Platform capabilities. We are seeking an individual who can drive execution and delivery by collaborating with multi-functional teams, architects, product owners and engineers in an innovative and fast paced environment.The ideal candidate will have a proven track record of leading technical team(s) and growing with the role with increasing responsibility and delivering success,. This job requires strong technical ability, excellent project management skills, phenomenal communication skills, motivation to achieve results, high creativity and strong analytical reasoning skills.Your TeamTeam Trailhead is a metaphor for untouchable achievements. Team Trailhead has been about putting Trailblazers at the center of everything we do, and keeping their success forever in our Trailhearts. What you’ll be doing…You will own and drive the technical roadmap and provide leadership in an innovative and fast-paced environment. You will lead in the overall planning, execution, and success of a complex cross-functional team, work closely with product management, and actively participate in recruitment of candidates for technical positions. You will also be interacting with product and other cross-functional partners to help build roadmaps that can lead to a significant impact on our products.You will impact the lives of so many and be proud of everything you do - what you do really matters !What you’ll achieve….Invest in continuous employee development of a highly technical team by mentoring and coaching engineers and technical leads in the team. Recruit and attract top talent to the teamDefine how the team evolves and interacts with the rest of engineeringAbility to take ownership of project delivery and multi-task on multiple projects/feature developmentYou will participate with senior leadership in developing a long-term technology roadmap for Trailhead Infrastructure and operationsDeliver high-quality software that is unit tested, code reviewed, and checked in regularly for continuous integration.Participate, guide and facilitate innovation of new solutions to support the evolving needs of our organization.Participate in identifying opportunities and improving the processes and culture of the engineering organization in generalPRIMARY RESPONSIBILITIES:Leverage Agile work management practices, including Sprint planning and retrospectives to track critical deliverables.Partner with product owners for backlog grooming and work prioritisationScrum Master for 2-3 SCRUM teams (Offshore, Flexible to work with non-us timezone hours).End-to-end management of Technical Operations platforms including strategic roadmaps, architecture, solution design, engineering, delivery and operations.Foster an environment that encourages quality, efficiency, and innovation in accordance with our ValuesAbility to empower people, instill accountability and achieve resultsPROFESSIONAL EXPERIENCE/SKILLS REQUIRED:Masters / Bachelors degree required in Computer Science, Software Engineering, or Equivalent ExperienceExperience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, work experience, etc.)Must be able to guide and work with engineering teams, product management, cross functional units, and upper-management.Overall 10+ years experience in Software Engineering.2+ years of Salesforce development & Implementation background is required.Experience with the Education and Learning technology domain is an added advantage.Experience in building and delivering highly scalable, reliable, and complex software systems timely and on budget.Experience leading hybrid engineering teams at various location and timezone. Experience with Kanban/Agile development methodologies. Scrum master experience is a plus.Experience in communicating with developers, other technical teams, and product management to understand requirements, describe software product features, and technical designs.Experience with running outsourced development models.Ability to drive a project throughout the full software development lifecycleAbility to adapt and handle multiple competing priorities in a fast-paced environmentThorough understanding of software architecture & software development methodologies and best practices.Results orientation with a focus on delivering value for the customer.Strategic thinker that can see the big picture, innovate and adapt to constant changeABOUT SALESFORCE Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.#LI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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