Front of House Lead

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryFinance and OperationsJob Details‘Ohana Floor Culinary Front of House Lead, LondonDepartment Description:Our in-house culinary team consists of food & beverage specialists who leverage their well-developed hospitality skills and expertise in combining food, beverage, and exemplary service to create unique and memorable experiences for guests of all types. We leave egos at the door, strive for constant personal and professional development, and maintain a healthy work/life balance. We nurture a "start-up culture" that keeps us focused on delivery quality, speed, execution, and unrivaled “Customer Wow!” Role Description:The Exhibition Kitchen Front of House Lead reports to the Front of House Manager and works hand in hand with the Chef, Cooks and multiple internal business partners . In this role, you would oversee service while providing exceptional hospitality to all guests and employees alike. Amongst other unlisted tasks, you would be responsible for all front-of-the-house services related to the ‘Ohana Floor Exhibition Kitchen, including full table service, reception set up and service, beverage service, and directing service staff (employees & contractors). Impactful members in this role are natural-born connectors who constantly work to establish and grow relationships with key internal members and teams over time. This position requires flexibility as operations may change on a day-to-day basis depending on planned events.Your Impact (Success):Success in this role will be measured by your ability to: deliver world-class service to guests and employees; organize and curate a wide range of food and beverage events; consistently lead with high emotional intelligence and self-awareness; partner internally with other culinary team members, Events teams, Facility teams, operating / business units, and partner organizations; clearly and effectively report on current, upcoming, and past projects; track spend and accurate billing for culinary services; contribute to an energetic, engaging, and upbeat work environment; maintain a healthy work/life balance. Your Impact (Responsibilities):Maintain operational excellence by preparing and regularly updating and following standard operating procedures (SOPs)Establish, follow, and enforce sanitation standards and procedures; comply with health and legal regulations; maintain security systems.Take full ownership of food and beverage service originating in the Exhibition KitchenOrganize logistics, from beginning to end, for internal events hosted by our internal customersPurchase, store, and inventory a selection of wine, beer, and spiritsBuild professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal/professional networks, benchmarking state-of-the-art practices, participating in professional societies.Minimum Qualifications (Required) :High-level fluency in English (reading, writing, speaking & listening)Extensive knowledge of food and beverage with special emphasis on wineMinimum 4 years of restaurant service experience with at least 1 years of people management experienceExtensive experience managing refined dining eventsAbility to work with a flexible schedule (typically 9-5 workdays, plus several evenings monthly and a rare weekend)Excellent guest engagement skills, with the ability to anticipate guest needs over timeA highly tuned attention to detail, regarding the physical spaces, guest interactions, table markings, glassware. Overall Event readinessUnderstanding of Salesforce standards and what creates a high-quality experienceAbility to work with extreme discretion and confidentialitySelf-awareness and the ability to provided servant leadershipMust be able to work on one's feet for up to 8 hours per shift if necessaryMust be able to lift 50 pounds and carry it at least 8 meters unassistedA commitment to and continual refinement of skills within the world of culinary crafts (food, beverage, service)Ability to change direction and refocus efforts quickly for successPreferred Qualifications (Not Required) :Experience with online reservation systemsProfessional work experience in a corporate environmentExperience working at a growing global enterprise technology company or similar (i.e., Business Consulting, IT Consulting/Services, Cloud-based technology companies, etc.)Previous international work experience is advantageous.Ability to adapt to one’s environment to ensure a successful event and overcome obstacles*NOTE: Please be advised that the level of hire/job title for this role will be determined through the interview process in accordance with applicable skill sets and experience to the position and level requirements.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. 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