To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout Slack, a Salesforce CompanySlack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.What we're looking for...As our Slack team continues to grow, we are looking for an Account Executive to join our Sales team to focus on our General Business customers in Indonesia and the Philippines. This segment represents a huge opportunity for Slack and we want someone who is eager to do the best work of their lives while supporting others in doing the same.You will be responsible for driving the sales process with prospective customers as well as the expansion of existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You’ll also work with cross- functional teams to help align our product roadmap and marketing materials with customer feedback. If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us!Some of the things you’ll be doing include ...Engage with and educate customers 1:1 and at Scale on the value of Slack in a thoughtful wayBuild solid customer relationships and provide recommendations based on a customer’s business needs and usage patternsWork with Marketing, Solution Engineering and Customer Success teams to drive engagement and adoption at scaleHandle multiple customers simultaneously at various stages of the Slack buying cycleHandle inbound customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiriesServe as the voice of the customer and collect feedback to drive continuous improvement across all areas including productWho you are ...You have 3-5 years relevant work experience in an account management or sales role, preferably in SaaSProficiency in Bahasa Melayu and Indonesia is highly preferred for this role that requires you to cover both the Malaysia and Indonesia marketYou have a hunter attitude. You understand the value of Prospecting and take ownership for building your own pipelineYou are a great collaborator. You leverage other Salesforce teams and Marketing, Inbound, Outbound and Partners to ensure you have enough pipeline to meet your goalsYou are a self-motivated teammate that can act independentlyYou take an active interest in opportunities to increase customer satisfaction and deepen customer relationshipsYou have a consistent track record of identifying customer needs and efficiently implementing solutionsYou are flexible, adaptive, and resilientYou have excellent written and verbal communication skillsExperience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).About UsSalesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!LI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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