To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAccount Executive, General EnterpriseSlack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?We are looking for an Account Executive to join our Sales team and focus on our General Enterprise customers in India. This segment represents a huge opportunity for Slack and we want someone who is eager to do the best work of their lives while supporting others in doing the same. You will be responsible for driving the sales process with prospective customers as well as the expansion of existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You’ll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback. If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us! We’re nice.What you’ll be doing:Educate customers on the value of Slack in a thoughtful wayProvide recommendations based on a customer’s business needs and usage patternsManage multiple customers simultaneously at various stages of the Slack buying cycleHandle inbound customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiriesDrive revenue through proactive outreach to existing customersServe as the voice of the customer and collect feedback to drive continuous improvement across all areas including productWhat you should have:You have 7+ years relevant work experience in an account management or sales role, preferably in SaaSYou are a self-motivated teammate that can act independentlyYou take an active interest in opportunities to increase customer satisfaction and deepen customer relationshipsYou have a consistent track record of identifying customer needs and successfully implementing solutionsYou have a proven track record of managing large scale accounts for the duration of the sales cycle and beyondYou are flexible, adaptive, and resilientYou have excellent written and verbal communication skillsAbout SlackSlack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has ten offices around the world. For more information on how Slack makes teams better connected, visit slack.com.Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.Come do the best work of your life here at Slack.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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