To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob Details Trust is our #1 value at Salesforce. The Data Intelligence (Di) team powers that value and propels Salesforce growth through providing trusted data, insights, and artificial intelligence that enables us to make smarter decisions in every dimension. We develop tools for financial forecasting, assessing customer health, uncovering adoption insights, data curation, and more, all designed to support another core value at Salesforce… customer success.The Strategy and Growth (SnG) team serves as analytical partners and trusted advisors to cloud leads and product managers. We work with our cloud partners to discover new opportunities for growth and optimization, drive data-informed product strategy, and create actionable insights that enable our stakeholders to maximize product adoption and customer value. As strategic business partners, we acquire deep knowledge and understanding of our cloud areas and business goals, build and manage cross-functional relationships, and communicate through digestible, relevant, and actionable storytelling. We manage data and insights as a product, partnering with other Di functions to develop and deliver data assets, such as dashboards and data applications. We leverage programming skills, statistical techniques, and data science practices - such as experimentation, forecasting, clustering, etc. - to wrangle data and deliver relevant and trustworthy insights.This role will be supporting the Experience Services team.Learn more about our culture:Our Story & Core Values: Bringing People together changes everythingWomen Leadership: How Salesforce is nurturing women tech leaders of the futureEveryone can be a Trailblazer with SalesforceWhy Bring Your Kids to Work Day is so much more than one day of funLearn more about Di:Who We AreWe’re Data Intelligence, a team of more than 100 with expertise in business intelligence, data science, visualization, and data engineering, dedicated to providing trusted data, rigorous analysis, and actionable insights our partners use every day, enabling them to transform and grow Salesforce products, services, and solutions.We build strong, enduring partnerships with leaders and teams across the company. These relationships develop our understanding of every business we’re engaged with, deepen over time, and enhance our ability to highlight emerging challenges and opportunities. We’re continuously connected to our stakeholder community, so we don’t need time to “get up to speed” when the landscape changes. We move as quickly as the data does.How We WorkThe process begins and ends with data. When a new question comes our way, we determine how to access and collect the right information to answer it. Our analysts, data scientists, and machine learning engineers identify relevant metrics and variables and build models to further refine our initial answer.Next, our visualization engineers create interactive dashboards to bring new insights to the forefront and enable on-demand, self-service exploration. Combining knowledge and expertise across our entire team, we distill key learnings and co-develop action plans with partner teams. Refined strategies are executed, putting these new insights to use. More data streams in, and the wheel keeps turning.In partnership with stakeholders, Data Intelligence improved the accuracy of sales forecasting across Salesforce with the creation of Einstein Guidance, invented an entirely new way to measure customers’ adoption of Salesforce products called Net Adoption Score (NAS), deepened the company’s engagement with customer feedback through our Net Promoter Score, and developed a suite of interactive dashboards (called ProductIQ) that provide detailed coverage for dozens of trusted metrics across every cloud, market, and customer.Success in the Role: What would it look like?As a Senior Data Scientist, you areA hands-on analystYou will generate product insights (e.g., performance drivers, retention analysis, behavioral personas) to accelerate business growth. This requires acquiring and cleaning data from multiple sources, structuring and building data models, analyzing to generate insights, and distributing those insights to business leaders.You have an experimentation mindset. You are excited about measuring the user experience and iterating through an experimental approach.A strategic thinkerYou will partner with Senior Leadership (VP+) to understand their business challenges and advise on strategic objectives, product direction, roadmaps, growth goals. and retention strategiesA relationship builderYou will develop and own the relationships with senior stakeholders, including (but not limited to): Business Leaders, Product Managers, User Researchers, and Customer Success teamsA cross-functional partnerYou will partner with the data engineering team and product engineering team to instrument, acquire, develop, and structure data assets that are critical to measuring the success of our productsIdentify internal and external collaborators to curate data assets and deliver relevant and actionable data insights and productsA data champion/A data-lover at heart/data evangelistYou will contribute to the expansion of Salesforce data culture by growing new relationships, hosting learning sessions, integrating or designing new tools, and improving team processesYour ExperiencesAt least four years of experience in product analytics or data scienceYou are advanced in common analytical programming languages (e.g. Python or R) and SQLYou have strong understanding of statistical methodsYou are familiar with end-to-end data development, including data model design, quality review, deployment, and maintenanceYou are proficient in telling data stories in a wide-range of formats, including slides, charts and dashboards (e.g., Tableau)You are able to plan projects in detail, set schedules, coordinate resources across product, data, and engineering teams, execute project end-to-end, and make sure deadlines and quality expectations are met. AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Colorado-based roles, the base salary hiring range for this position is $133,400 to $183,400.For New York-based roles, the base salary hiring range for this position is $146,600 to $220,000.For California-based roles, the base salary hiring range for this position is $146,600 to $220,000.For Washington-based roles, the base salary hiring range for this position is $133,400 to $201,700.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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