CPQ Developer Support Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsJob Description for CPQ Developer SupportJob Category: Customer Success GroupJob Details: Revenue Cloud extends the Salesforce Sales Cloud with fully integrated Quote-to-Cash capabilities. Salesforce CPQ has a talented team with unmatched cloud computing experience and a unique culture, totally focused on taking good care of our customers, partners, and employees. Join us! Our innovative apps enable companies to easily and accurately manage the entire deal close process-from generating quotes and configuring orders to collecting cash-helping customers grow revenue faster than ever before.Scope of the Role: CPQ Developer Support Engineer profile gives you the opportunity expand your expertise across the Salesforce CPQ and Salesforce Platform. Mission of this role is to provide the highest level of communication to customers in need of support. The Support engineer is responsible for supporting existing customers' Salesforce CPQ instances, closely working alongside developers from other companies. The engineer analyses issues logged by customers, uses product expertise and shares best practices to drive to case closure. The engineer follows standard support practices and procedures while providing an excellent customer experience.Job ResponsibilitiesUnderstand Quote-to-Cash processes and become an expert in Salesforce Quote-to-CashUnderstand customer's business needs Provide top level of support that ensures customer's successQuickly analyze cases logged by customer and assist them with resolving the issueRespond to and update the open cases in a timely fashion and manage dozens of cases at a timeAnswer questions relating to the customer's instance, Salesforce CPQ, and salesforce.comTrain other engineers and document best practices and new processesCommunicate product ideas, bugs, and customizations to the product development teamAssist third-party developers to troubleshoot their integration with Salesforce CPQ APIs, Apex, Visualforce and supported third party plugins. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.Write sample code and test classes to internally reproduce the behaviorExperience/Skills Required:Bachelor's degree preferred (preferably in Computer Science or an engineering field)CPQ experience or understanding of quote-to-cash processBackground or training with object oriented programmingPrior experience troubleshooting JavaScript, HTML, XSL/XML, REST and Soap ServicesApex(Synchronous and Asynchronous)Debugging/Troubleshooting ErrorsFlows/Process BuilderHistory of strong software troubleshooting skillsCustomer facing experience or demonstrated ability to communicate with customers is requiredPassion for customer's success and patience in working on challenging issuesA natural curiosity for learning about new subjectsAbility to learn technology quickly through instruction and self-trainingExceptional verbal communication skills with friendly, patient and professional phone demeanorExceptional written communication skills with the ability to quickly compose clear and concise answersExperience/Skills Desired:Salesforce Certified Platform Developer (DEV401 Certified)Salesforce Certified Administrator (ADM201 Certified)Salesforce Certified Advanced Administrator (ADM211 Certified)Salesforce BillingBusiness analysis and requirements gathering abilitiesPrevious experience with Salesforce.com CRM and its technologiesPosting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce welcomes all. As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.Salary Range:$80K — $100KAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.For Washington-based roles, the base salary hiring range for this position is $80,700 to $111,000.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.