To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob Details**Please note this team would highly prefer someone in the Bay Area for a hybrid work model, however they would consider anyone in PST even if fully remote.Salesforce, the Customer Success Platform, and the world's #1 CRM empower companies to connect with their customers in a whole new way. The company was founded on three innovative ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world.With over 12 million badges earned to date, Trailhead has reinvented the way people learn Salesforce and is helping people get new skills and further their careers. Trailhead helps learners unlock their potential with personalized journeys tailored to their goals to learn new skills, earn valuable credentials, connect with our vibrant, modern community, and grow their companies and careers. We've also extended the magic of Trailhead to our customers with Trailhead Academy where customers can learn directly from guides. The Trailhead Technical Operations team builds and manages product capabilities and applications that help Trailhead Academy, Trailhead Product, Marketing, and Sales teams perform their best.OVERVIEWAs the LMS Architect of Trailhead Technical Operations, you will be part of a dynamic, global team, building and supporting technical infrastructure and services to meet the business needs of our internal and external customers. Your primary focus would be leading projects through the requirements definition and solution design phase. Ensure the overall solution design meets business requirements, fulfills user stories, and works with a team of engineers through the build, test, and deployment phases. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through user story definition, logical data model design, functional system design, and best-practice methodologies, you will lead the detailed design of Salesforce and related technology projects from inception through production support. You will provide industry standards as a trusted advisor to key business and technology partners and identify areas of product growth. You should have a passion for building scalable applications while minimizing technical debt. Finding ways to multiply the output of the team with new tools and techniques is exciting for you. PRIMARY RESPONSIBILITIESTranslate business requirements to technical requirements, write user stories, and provide detailed system and functional designsDesigning and documenting learning management systems data model, processes, API.Define the system architecture landscape, identify gaps between current and desired end-states, and deliver a comprehensive solution that will enable achievement of the desired business outcomesDocument business processes and wireframe system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as make recommendations for future state improved processes and system designsMentor others in development technologies, tools, and processesLead enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycleLeverage agile work management practices, including sprint planning and retrospectives to track critical results. Partner with product owners for backlog grooming and work prioritizationDemonstrate ability to meet deadlines, handle and prioritize simultaneous requests, and lead laterally and upwardsFoster an environment that encourages quality, productivity, and innovation in accordance with our Values.Support its Global Commercial Learning team in the development, scaling and maintenance of learning strategies and programs).Responsible for designing and delivering learning management system databases, methods, processes, and infrastructure interfaces for sales and marketing teams.They will collaborate with key global stakeholders to ensure the systems and plans are aligned with the business goals, objectives, and strategies.They will measure training program effectiveness and business results with critical dashboards and content management systems.Manage multiple projects efficiently and with timely execution.PROFESSIONAL EXPERIENCE/SKILLS REQUIREDMasters / Bachelors degree required in Computer Science, Software Engineering, or Equivalent ExperienceExperience in integrating Learning Management System ( LMS ) with other enterprise systems10+ years of Experience as a LMS ArchitectMust be able to guide and work with engineering teams, product management, cross-functional units, and upper-managementOverall 10+ years experience in Software EngineeringProven ability to drive cross-functional teams to achieve common goals and business objectivesExperience integrating Salesforce with different business systems, basic understanding of programming logic and constructs, specifically in Salesforce, and their use in software developmentExperience with single-org deployments and multi-org consolidationsExpertise in defining, implementing, and continual refinement of business processesExperience in communicating with developers, other technical teams, and product management to understand requirements, describe software product features, and technical designs.History of leading large complex projects and programs across all areas of IT to include, Applications, Infrastructure and Operations, and Information SecurityAbility to strategize and solve business problems by recommending and designing a combination of process and automation solutions.Experience managing multiple work streams and multiple initiatives while controlling risksExperience with agile development or scrum project management methodologiesUnderstanding of software engineering principles, key design patterns and best practicesStrategic thinker that can see the big picture, innovate and adapt to constant changeAbility to work under pressure, highly adaptable, and well organizedHighly effective written and verbal communication skills with audiences across all levels of the organizationHighly organized with the ability to establish and manage priorities in a complex and fast-paced environmentSalesforce Application Architect or System Architect certification is a plusStrong knowledge of data management concepts and architecture*LI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $210,800 to $355,900.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
View Original Job Posting