To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsWe’re Salesforce, the Customer Company! If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world!The Professional Services organization is passionate about delivering Salesforce's premier product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap, and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt.Salesforce Professional Services is looking for Salesforce Technical Architect in the Metro DC area, to work with our Public Sector customers. In this role, you will be serving as a strategic advisor and Salesforce product and platform guide to the company’s largest, most complex enterprise customers within the following fields:Federal and State Non-profit EducationHealth & Life Sciences Public Sector Solutions using Salesforce Industries (formerly Vlocity)For each industry under our Public Sector umbrella - please refer to the bottom half of this posting to view our requirements for success in these specialty roles. A Technical Architect role within Salesforce includes these responsibilities and requirements:Serve as a trusted advisor to the clientIdentify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying new technologies that drive increased business valueWork collaboratively, having very strong communications skills, especially in teaching sophisticated concepts and creative, prescriptive thinkingIdentify and proactively lead risk areas and commit to seeing an issue through to complete resolutionRun customer expectations; negotiate solutions to complex problems with both the customer and third-party partnersReview and accurate project/program direction, approach, and key artifacts to keep programs on track, while ensuring solutions are extendable and maintainable going forwardWork closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needsContribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce PlatformMinimum Requirements:5+ years enterprise architecture or consulting experienceStrong application design skills combined with strong data, integration, and security architecture skillsStrong presentation skills. Able to optimally present and defend a point of view to a variety of audiencesDetailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong communication skills, both written and verbal. Able to reliably develop materials that are appropriate for the audienceA phenomenal listener with the ability to connect with people in diverse rolesShown ability to analyze, design, and optimize business processes via technology and integrationResourceful and entrepreneurial thinker who can work through and balance problemsRequired Qualities:TRUST: Trusts the company’s core values; shows integrity, transparency, and reliabilityGood Teammate: Proficient at collaboration and working with members of a teamCOMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and authoritatively to others; influences and engages C-Level with authority and confidencePreferred Requirements:Degree or equivalent confirmed experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Prior work experience or desire to work with our Public Sector customers - government agencies, non-profit, educationAbility to convey and convince customers of standard methodologies at various levels within a large organizationApplication design and development backgroundTravel may be required and varies depending on the client requirementsStrong Enterprise Architecture background would be favorableRelevant Salesforce experience is desiredHighly beneficial to have any Salesforce product certifications prior to joining, particularly:Salesforce Certified AdministratorSalesforce Certified Advanced AdministratorPlatform App BuilderSalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud ConsultantFamiliarity with working in a Salesforce Gov Cloud (GIA1) or Gov Cloud Plus (GIA2) org environments and/or Mulesoft Gov CloudPublic Sector Appendix (Cleared)This position requires a Top Secret and Polygraph ClearanceExperience working with Salesforce GovCloud or GovCloud Plus is desiredAny type of previous or current successful adjudications on HSPD-12 or other types of federal security clearances is a plusQualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level of U.S. Government security clearance required for this role. U.S. citizenship (U.S. born or naturalized) required.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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