To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsThe Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key stakeholders to achieve the vision while executing on key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI.Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as obtain customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to execute the business strategies. They are proficient at analyzing issues and obstacles to determine root cause and can identify appropriate corrective action. They communicate with technical and business stakeholders from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that best practices are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects contribute to thought leadership and best practices by engaging with the cloud-specific practice teams. They will contribute both internally in their community and externally in the marketplace.YOUR IMPACT: ResponsibilitiesSalesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex Higher Education customers. These solutions will be optimized to use our Education Cloud and the Salesforce platform. Here are some salient responsibilities the role entails:Serve as a trusted advisor to our clients, advise on governance best practices (technical and organizational), data and integration strategy, and leading architecture reviews while recommending potential areas for improvementDevelop and drive a program vision and roadmap while advising and articulating program/project strategies to enable technologies including the Salesforce platformIdentify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business valueWork collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organizationIdentify and proactively manage risk areas and commit to seeing an issue through to complete resolutionManage customer expectations; negotiate solutions to complex problems with both the customer and third-party partnersReview and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forwardMINIMUM QUALIFICATIONS5+ years of experience with enterprise-level Salesforce implementations using both waterfall and Agile software development methodologies throughout the whole lifecycle with repeated and demonstrable success3+ years of experience in the Higher Education industry working within the Advancement space while using technology to drive and facilitate alumni engagement, donor and volunteer management, major giving and online fundraising3+ years of experience in the Higher Education industry working within the Student Success/Experience or Recruiting and Admissions spaceExtensive experience with configuration and customization on the Salesforce platformExpert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomesExperience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designsExperience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designsStrong presentation skills; able to effectively present a point-of-view and clearly articulate the rationale to a variety of stakeholdersDetail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audienceMust be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streamsA great listener with the ability to communicate with people in diverse rolesResourceful and innovative thinker who can work through and solve problemsTravel will be based on individual customer needs, but 10-20% travel should be expected.PREFERRED QUALIFICATIONSBachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be consideredProven results in delivering high-value business outcomes utilizing an Agile approachProven results leading customer and/or partner success storiesRelevant Salesforce certifications and consulting experience are strongly recommendedAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
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