CSG Director, PMO

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsDepartment DescriptionOffer Management is the organization within Salesforce’s Customer Success Group (CSG) that sets the strategy to deliver an integrated Success, Support, and Education experience through all of our go-to-market motions. Part of this work, which we call Global Readiness, is to ensure the CSG organization is prepared to support customers through the adoption and use of new technology coming from Salesforce’s T&P organization.Role DescriptionThe Director of PMO is responsible for the governance, road mapping process, and portfolio of readiness programs that enable CSG to support customers as T&P introduces new innovation through New Product Introductions (NPI). Responsibilities include:Establish and implement a governance framework for the readiness roadmap and portfolio of readiness programs Define and maintain program management methodologies, tools, and templates to drive consistency and effectiveness across all readiness programs Directly manage a team of technical program managers Establish and maintain metrics and KPIs to measure and benchmark CSG readiness programs Develop and implement a program risk management plan to address CSG readiness risks Using data from CSG readiness program performance, identify opportunities to transform the engagement model between Salesforce’s Technology and Product (T&P) and Customer Success Group (CSG) that will improve product serviceabilityMinimum Requirements:The Director of PMO is a critical role in ensuring that Salesforce's customers are successful with new products and technology innovation. This position requires a strategic problem solver with a strong background in program management and product development who is passionate about helping customers achieve their goals. Requirements include:Proven experience in program management, with a focus on software product development Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Experience in establishing and implementing governance frameworks, policies, procedures, and standards for product development Excellent leadership, communication, and interpersonal skills, with the ability to influence and empower others Experience leading a team of technical program managers Proven track record with managing multiple priorities simultaneously, and deliver results in a fast-paced, dynamic environmentPreferred RequirementsExperience working with Salesforce products and services is a plus PMP certification is a plusEquality is a core value at Salesforce. We strive to build a workplace that reflects society and where everyone feels seen, valued, heard, and empowered to create the best work of their careers. Learn more about our commitment to Equality at https://www.salesforce.com/company/equality/ About SalesforceFounded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" for 12 years in a row.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Colorado-based roles, the base salary hiring range for this position is $151,100 to $261,900.For New York-based roles, the base salary hiring range for this position is $166,200 to $314,300.For California-based roles, the base salary hiring range for this position is $166,200 to $314,300.For Washington-based roles, the base salary hiring range for this position is $151,100 to $288,100.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.