To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsSalesforce is looking for a highly effective team member to structure, lead, and deliver technically focused programs in support our Success Plan Sales Strategy and Operations organization. These programs address the immediate execution needs of the business, while also driving improvements and building tools that allow our business & systems to scale, optimize revenue, and improve the customer experience. The Programs Manager is responsible for all aspects of a program from inception to partner management, regular program performance reviews, organizational change, and review of program success. The role will require business analysis work as well as the ability to partner and collaborate with team members throughout Salesforce.Programs will range from the very strategic to the very operational: Prepare data-driven insights & recommendations to evaluate business scenarios and business planning, segmentation, efficiency initiatives, process design, and technology tool development. Expectations range from program proposals, enablement plans, custom performance analysis, process documentation, and reporting and dashboards to presentation-ready content including business insights for senior Salesforce leadership. You will be asked to perform reporting, ask questions and answer them using Insights from what you find in the data.The successful candidate will have 3-5 years of project management experience with increasing responsibility. Superb communication, process development, and reporting skills are a must. The Success Plans Programs Manager/Analyst must excel at problem-solving, feel comfortable diving into data, and be able to develop recommendations based on partner feedback to address business issues. Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools. Business analysis background is a plus. Responsibilities:Lead multiple complex and strategic projects and programs.Provide management with complete transparency of scope, timeline, requirements, benefits, and return on investment for each project.Lead consultative engagements with business stakeholders on business goals, challenges, and data needed to support the strategy and proactively make recommendations.Communicate risk clearly and take the lead in developing resolution strategies; solicit executive involvement as required.Manage partnerships with internal partners and vendors on projects.Leverage data and insights to define and support Success Plan process modifications and improvements and enable optimal business recommendations.Partner closely with systems and IT organizations within Salesforce to execute technical aspects of projects or develop new tools to support our people and process.Partner with enablement teams and field to ensure accurate training and change management for all program activities.Represent the Success Plans team on broader cross-functional projects involving other parts of the business as needed. Required Skills/Experience:Proven success in program or project management related to business processes, business metrics, business systems, operations, and relationships between organizations within a large enterprise.Strong organizational, operational, and analytical skills.Proven ability to structure and transition complex problems to solutions.Experience with building and delivering presentations to senior executives and translating data insights into concise and insightful executive summaries and presentationsSuperb attention to detail, oral, written, and presentation skills, and confident communicator.Excellent time management skills with the ability to organize and prioritize effectively.Ability to see the big picture, innovate, and adapt to constant change.Ability to handle multiple priorities and deliver on-time results.Get it-done attitude with a strong sense of team spirit.Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.Dedicated to innovation, and customer success.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Desired Skills/Experience:Knowledge of Salesforce product and platform features, capabilities, and best use.Experience with an enterprise CRM or customer service application.Project Management and Agile methodologies.Vendor and stakeholder management.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.For Colorado-based roles, the base salary hiring range for this position is $157,600 to $263,450.For New York-based roles, the base salary hiring range for this position is $173,300 to $289,800.For California-based roles, the base salary hiring range for this position is $173,300 to $289,800.For Washington-based roles, the base salary hiring range for this position is $157,600 to $289,800.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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