To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsWe’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.Job DetailsSalesforce Industry Cloud delivers industry specific solutions to customers in Finance, Health, Consumer Goods, Manufacturing and other sectors. Industry Cloud is growing fast and as a Premier Support Engineer you will have the opportunity to build expertise in Industry Cloud products while growing your overall knowledge of the Salesforce Platform.The ideal candidate will have a programming background, technical prowess and exceptional customer-facing skills. We work in a fast-paced environment with a focus on customer success. Responsibilities: In your role as a Support Engineer you are the first point of contact for customers experiencing product challenges. Job responsibilities include but are not limited to:Developing and maintaining technical expertise in assigned areas of product functionality.Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.Providing feature explanation and deliverability standard processes.Leading customer expectations and the customer experience to enhance customer satisfaction.Actively maintaining and participating in job-related training activities.Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, and prioritizing and managing time effectively in a fast-paced environment.Multitasking and performing effectively under pressure.Creating and curating knowledge content.Minimum Qualifications:Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)2+ years work experience in Engineering, Programming, or Technical SupportExcellent written and verbal communication skillsExperience supporting and troubleshooting one or more Customer Relationship Management Solution (such as Oracle, Salesforce, SAP, Siebel or similar)Problem Solver with technical capability and troubleshooting skillsAbility to effectively prioritize and advance customer issues, as requiredAbility to multi-task and perform effectively under pressurePreferred Qualifications:Experience working within the Salesforce architectureCertified Salesforce Administrator (ADM 201)Salesforce Certified Developer (DEV 401)Salesforce Domain knowledge including Visualforce and Apex code experiencePrior hands-on development experience, ability to read, write and debug codeExperience with database concepts, data management (RDBMS) and SQLKnowledge of modern browser and Internet technologies: HTML/JS/Angular, CSS, JSON, Web Components, JavaScript libraries, firewalls, web servers, etc.Experience in Healthcare, Finance, Manufacturing, Government or other industriesPortuguese and Spanish speaking preferred AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.For Washington-based roles, the base salary hiring range for this position is $80,700 to $111,000.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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