To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsWe’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.We are hiring Salesforce Solution Architects for the CMT (Communications Media and Technology) team with one of the following areas of implementation expertise:SFI OM (Salesforce Industries Order Management)SFI Communications CloudSalesforce Revenue Cloud (CPQ + Billing)HVS (High Velocity Sales)Job DescriptionThe Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. We serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of our client’s business to deliver customer return on investment.Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They connect with technical and business team members from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard processes by engaging with the cloud-specific practices teams. They will supply both internally in their Community and externally in the marketplace.YOUR IMPACT: ResponsibilitiesSalesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform guide to the company’s largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails -Serve as a trusted advisor to the clientIdentify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying new technologies that drive increased business valueWork collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organizationIdentify and proactively run risk areas and commit to seeing an issue through to complete resolutionLead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partnersReview and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forwardDrive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platformMINIMUM QUALIFICATIONS5+ years of confirmed experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and shown successExtensive experience with configuration and customization on the Salesforce platformAuthority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomesExperience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designsExperience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designsStrong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team membersDetailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audienceMust be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streamsA great listener with the ability to communicate with people in diverse rolesResourceful and entrepreneurial thinker who can work through and solve problemsPossible travel of about 25%, but exact travel requirements will vary based on customerExperience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)PREFERRED QUALIFICATIONSValidated results in delivering high value business outcomes using an agile approachShown results leading customer and/or partner success storiesRelevant Salesforce certifications and consulting experience are strongly recommendedAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Colorado-based roles, the base salary hiring range for this position is $115,100 to $230,700.For New York-based roles, the base salary hiring range for this position is $126,600 to $276,800.For California-based roles, the base salary hiring range for this position is $126,600 to $276,800.For Washington-based roles, the base salary hiring range for this position is $115,100 to $253,700.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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