To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsThe Office of the Americas President of Sales is hiring a Customer Engagement Manager to support customer engagements for the Americas. We are looking for a self-starter who is collaborative and experienced in leading cross-functional projects and balancing multiple priorities. In this role, you’ll contribute to some of our most strategic customer engagements and drive consistency and best practices for successful executive meetings and engagements.This role is a hybrid of traditional sales analytics and operations, market analysis, and business operational support roles with program / project management jobs that build and maintain systems and processes over long periods of time. This is a high performance team chartered with assisting the Americas Sales Organization in driving the business forward. Part of your success will be measured by ACV and AOV influenced, ability to build a process and execute that strategy while taking a data-first approach, and direct feedback from the field and x-functional partners as your primary stakeholders.Responsibilities:Execute a unified strategy (inclusive of people, process, and technology) and process for all customer engagementsWork cross functionally with Enablement, Marketing, and the Americas Sales Organization toEnable Sales on how and when to utilize executive engagement in ongoing pursuitsEnable Sales on briefing processes and best practicesEnable Sales on tools and systems to help track and utilize information pre and post engagementWork cross functionally with all ELT Offices, Marketing, and Americas Sales OrganizationUtilizing Data analysis to prioritize customer engagements and identify untapped market potentialExecute Nomination and Communications process once prioritization is decidedSupport meeting preparation and execution; Support Onsite Events, as neededEnsure consistent briefing standards and appropriate follow up for all engagements / eventsto track and measure impact of executive engagementWork Independently toUse data analysis and catalogued engagements to executive engagement holistically and present recommendations to senior managementDesign and interpret key performance metrics, and craft plans to address pronounced weaknessBuild executive presentations, crafting the messaging and readouts to SalesRegularly refresh processes & stay dynamic to meet shifting needs of our internal and external customersContribute to other Office of Americas President of Sales, strategic initiatives and projects, as neededDesired Skills/Experience:4+ years of work experience in sales, sales management, sales strategy or equivalent function with significant exposure to sales teams, OR experience in management consultingProven analytical experience; ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages, communications, and presentationsAdvanced in Google / Microsoft Tools, comfortable working with large data sets, and eagerness to learn how to extract and utilize data from our internal systemsStrong executive presence and engagement skillsHighly collaborative style with strong influence skillsCreative and comfortable with ambiguity, exploration, and iteration under pressure / tight deadlinesDynamic, empathetic, and flexible in communication and work styles depending on context and team dynamicDeep understanding of Salesforce: technology solutions, thought leadership, values, and culture – experience implementing and/or using Salesforce a plusBS/BA required; MBA a plus, but not requiredFluency in written and spoken business EnglishAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $102,500 to $231,500.For California-based roles, the base salary hiring range for this position is $102,500 to $231,500.For Washington-based roles, the base salary hiring range for this position is $93,100 to $212,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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